Contact Us

Call us on 13 11 82

Overseas
+618 8305 8305

Weekdays
8am to 8pm (CST)

Saturdays
8.30am to 4.30pm (CST)

Lost or Stolen Cards

If you’re within Australia and your card is lost or stolen, please call us on 13 11 82 or visit your nearest branch during business hours. We can cancel your current card and arrange for a new card to be mailed to you.

Outside of business hours, call the Visa 24 hour hotline on 1800 648 027. You'll then need to contact us to arrange for a new card to be sent.

If you're overseas when you lose your card, please contact us on +61 2 8299 9101. If you need to arrange for an emergency Visa card to be issued to you, visit the Visa website to find the contact details for each country.

Card Fraud

1300 705 750 (Available 24hrs a day) or +61 2 8299 9534 if calling from overseas.

Our consultants may call you to confirm suspicious transactions on your card.