Membership

Being a member-owned organisation means we’re solely focussed on helping members get ahead in life.

Any profits we make are reinvested into the membership and are used to open new branches, keep fees and charges fair and set reasonable interest rates. We don’t have to consider shareholders so our number one focus is our members.

As a member you own us.

Another benefit as a member means that you have an equal share in People's Choice Credit Union and you have a say in how we run our business. You can stand to be a Director, elect office bearers and vote on constitutional changes at our Annual General Meeting. And unlike privately owned businesses, our purpose is not to maximise shareholder return in the form of dividends, but rather to maximise the benefits provided to members as a whole.  As such all proceeds are re-invested to improve products, services and pricing and to contribute positively to the communities in which we live and work.

People's Choice Credit Union's  Member Charter explains our commitment to ensuring our members receive the best customer service available. We pride ourselves on being friendly, honest and easy to deal with.


Constitution

Our constitution provides the framework for how we operate and governs our business decisions.

 Customer Owned Banking Code of Practice

To ensure we operate in a fair and ethical manner, People's Choice Credit Union supports the Customer Owned Banking Code of Practice, developed for credit unions by the Customer Owned Banking Association.

COBCOP logo - JPEG

Our focus is to provide high levels of friendly, personalised service and value-for-money products while still generating profit so we are able to give back to our membersWe will support and promote this Code of Practice.

The Code contains 10 key promises that outline how we will do this.

  1. We will be fair and ethical in our dealings with you
  2. We will focus on our customers
  3. We will give you clear information about our products and services
  4. We will be responsible lenders
  5. We will deliver high customer service and standards
  6. We will deal fairly with any complaints
  7. We will recognise our customer's rights as owners
  8. We will comply with our legal and industry obligations
  9. We will recognise our impact on the wider community
  10. We will support and promote this Code of Practice.

The 10 key promises brochure can be found here.

As a subscriber to the Customer Owned Banking Code Of Practice, we are required to adhere to the obligations of the code, along with all financial services laws. Our business practices, products and services are designed to comply with this code.

 Becoming a member

Do you want to become a member of People's Choice Credit Union? Well it’s an easy process. Simply pop in to one of our branches, call our National Call Centre on 13 11 82 or visit a Bank@Post outlet.  Membership is gained by buying a share for just $2 and is open to any resident of Australia.   

 You should consider our Disclosure Documents. This information and advice is provided without reference to your personal circumstances so you should consider whether this product fits your objectives, financial situation and needs. Contact us on 13 11 82 with any questions, or visit your nearest branch to talk to a consultant. 

Copyright © 2014 People's Choice Credit Union, a trading name of Australian Central Credit Union Ltd
ABN 11 087 651 125    Australian Financial Services Licence (244310) and Australian Credit Licence (244310)    BSB 805-050