Mobile Banking

Topics

1. Mobile Banking

1. Mobile Banking

   1. What is Mobile Banking?

      Mobile Banking is a service that allows you to access your accounts using your mobile phone. It's a convenient, fast and secure environment where you can check your account balances and transaction history, or transfer funds and pay bills using BPAY® wherever you are, any time you want.

   2. How does it work?

      People's Choice Credit Union Mobile Banking can be used from any mobile phone that has access to the internet. You can confirm if our mobile has access to the internet with your mobile provider.

   3. What is the difference between Internet Banking and Mobile Banking?

      Mobile Banking is a feature of Internet Banking and provides access to your accounts on your mobile phone. Internet Banking is a practical way to access full banking services from your computer.

   4. Who can use People's Choice Credit Union Mobile Banking?

      People's Choice Credit Union members registered for Internet Banking can use the Mobile Banking service.

   5. How do I access Mobile Banking?

      To use Mobile Banking you must have registered for Internet Banking and have a mobile phone that includes internet access. To register for Internet Banking you can click on "Register" from the Internet Banking panel, on the People's Choice Credit Union website home page.

      Mobile Banking is available by visiting https://online.peopleschoicecu.com.au/mobi on your internet-enabled mobile phone. You will be prompted to enter your member number and password, which will be the same details you use for Internet Banking.

   6. Do I have to register to be able to use People's Choice Credit Union Mobile Banking?

      Not specifically. Once you are registered for Internet Banking, you can use Mobile Banking.

      To register for Internet Banking you can click on "Register" from the Internet Banking panel, on the People's Choice Credit Union home page.

   7. Will People's Choice Credit Union Mobile Banking work on my phone?

      To enable Mobile Banking you must have a mobile phone capable of accessing the internet. Check with your mobile phone provider whether your phone and/or plan enables access to the internet.

   8. What Mobile Banking Apps are available?

      We have free Mobile Banking Apps available for both iPhone and Android mobile phones.

      Download them from our Mobile Banking page.

      The iPhone App is compatible with iOS 4.0 or later.

      The Android App is compatible with Android 2.1 and up including Jelly Bean and Ice Cream Sandwich.

   9. What services can I use with People's Choice Credit Union Mobile Banking?

      With Mobile Banking you can:

      • Check your account balance
      • View your transaction history
      • Transfer money from or to your own accounts with People's Choice Credit Union¹
      • Transfer money to other membership at People's Choice Credit Union¹
      • Transfer money to other financial institutions¹
      • Pay a bill using BPAY®

   10. How many accounts can I access using my People's Choice Credit Union Mobile Banking?

       You will be able to view all of your accounts using Mobile Banking. You can choose up to 10 accounts to transact on, which you can choose via the 'Tools' tab inside Internet Banking

   11. What types of accounts can I access from Mobile Banking?

       You can access any type of account you have access to on Internet Banking.

   12. How do I make transfers using Mobile Banking?

       You can make transfers from/to your People's Choice Credit Union accounts as well as any account within Australia that you have transferred funds to previously using Internet Banking. You must have transferred money using Internet Banking before you transfer to that account on Mobile Banking. If you would like to transfer funds to a new payee, do it via Internet Banking first. The next time you want to transfer funds to that account, you can do so using Mobile Banking.

   13. How can I use Mobile Banking to pay my bills?

       You can use People's Choice Credit Union Mobile Banking to pay your bills using BPAY® to billers that you have paid before through Internet Banking. If you want to make a payment to a BPAY® biller for the first time it must be done through Internet Banking.

   14. Can I access Mobile Banking from overseas?

       If you travel outside Australia you may still have access to our Mobile Banking service. You should check with your telephone communications provider whether your mobile phone will be able to use relevant networks in those countries in which you are traveling. You might have extra charges for having your mobile on international roaming from your telephone communications provider.

   15. How do I adjust the Mobile Banking screen size on the screen of my phone?

       On most phones you can adjust the screen size to suit. Most phones have a menu screen which will enable you to change the view of your phone from 'slim' to 'widescreen' view for example.

   16. What if I lose my mobile phone, is my information secure?

       Yes. When you finish banking through People's Choice Credit Union Mobile Banking you can logout and therefore exit the system. None of the information accessed through Mobile Banking will be saved on your mobile phone. Do not save your Internet Banking password on your mobile browser in case of loss or theft on your mobile phone.

   17. Is it possible to use Mobile Banking from more than one mobile phone?

       Yes. People's Choice Credit Union Mobile Banking is not locked to a certain mobile phone. You can use this service from any mobile phone that has access to the internet. For your security, you must always connect via https://online.peopleschoicecu.com.au/mobi, and enter your member number and your internet banking password.

   18. Is there any monthly or yearly limit of access to Mobile Banking on my phone?

       No monthly or yearly limit applies.