Internet banking

Topics

1. Internet Banking

1. Internet Banking

   1. Do I need Internet Banking to register for Mobile Banking?

      Yes. Mobile Banking is a revised version of Internet Banking designed to be used via mobile phones. To use Mobile Banking you must be registered for Internet Banking and have a mobile phone that allows internet access.

      Visit our Mobile Banking FAQs for more information.

   2. How do I register for Internet Banking?

      To register for Internet Banking click on "Register" link in the Internet Banking panel, on the home page of the People's Choice Credit Union website and complete the secure online form. You can also register for Internet Banking in any branch or over the phone, via the National Contact Centre on 13 11 82.

   3. Which accounts can be accessed via Internet Banking?

      You can access any type of account you have with People's Choice Credit Union. For example:

      • Home loans
      • Personal loans
      • Accounts
      • Credit cards

      You can also use Internet Banking to pay bills using BPAY®, check account balances and transaction history, schedule transfers, check your electronic statement and more.

      Check out our Internet Banking User Guide for complete information.

   4. Is it mandatory to have an email account to register for Internet Banking?

      No, you don't need to have an email account to register for Internet Banking. However, an email address is required if you want to register for Internet Banking alerts and/or eStatements.

   5. Do I need Internet Banking to receive eStatements?

      Yes. You need Internet Banking to be able to register and view your electronic statements. If you are not registered for Internet Banking you can do so via our website.

      You can also register for Internet Banking in any branch or over the phone, via the National Contact Centre on 13 11 82.

   6. What if I cannot remember my ID and Password?

      If you can't remember your password you can:

      • Call our National Contact Centre on 13 11 82. Our National Contact Centre is open 8am to 8pm (central time) Monday to Friday and 8.30am to 4.30pm (central time) on Saturdays. For security reasons our Contact centre will do an identity check before releasing your new password.
      • Use our secure online form to request your password to be reset. We'll get back to you within 24 hours of receiving your request form. During long weekends or public holidays this period may be extended to 48 hours.
      • Visit one of our branches and request your password to be reset. For security reasons you will need to present photo identification before a new password is released.

   7. I'm getting 'error 9999' or 'error 6000' when trying to transfer money in Internet Banking - why is this happening?

      This error is caused by placing a dollar sign ($) in front of the numerical figure when transferring money. The dollar sign is not required to complete the transaction and if placed in front of the numerical figure, will result in an error. 

   8. What should I do if I lock myself out of Internet Banking?

      For security reasons, if you enter your password incorrectly three times you will be locked out of Internet Banking. This is to protect you against an unauthorised person trying to access your bank account.

      If you are locked out of Internet Banking you can get your password reset by:

      • Contacting our National Contact Centre on 13 11 82. Our National Contact Centre is open 8am to 8pm (central time) Monday to Friday and 8.30am to 4.30pm (central time) on Saturdays. For security reasons our Contact centre will do an identity check before releasing your new password.
      • Using our secure online form available on our website. We'll get back to you within 24 hours of receiving your request form. During long weekends or public holidays this period may be extended to 48 hours.
      • Visiting one of our branches to request a new password. For security reasons you will need to present photo identification before a new password is released.

   9. Can I change my password myself via Internet Banking?

      You can change your password at any time via the "Tools" tab on the top menu of Internet Banking.

      If you are locked out due to inactivity of your Internet Banking account for 30 days or more, or because you have used the incorrect password 3 times, contact our National Contact Centre on 13 11 82, use our secure online form available on our website or drop into a branch.

   10. What should I do if I think my passwords have been compromised?

       You should contact us to reset your password as soon as possible. Call 13 11 82 or visit any branch.

       Our National Contact Centre is open 8am to 8pm (central time) Monday to Friday and 8.30am to 4.30pm (central time) on Saturdays. For security reasons our Contact centre will do an identity check before releasing your new password.

   11. How can I tell when I last logged in to Internet Banking?

       A message will appear on your welcome screen as soon as you log in to Internet Banking, advising the last time you've logged in. If this is incorrect, please contact us on 13 11 82.

   12. Is there an Internet Banking user guide?

       Yes. You can find complete information about Internet Banking in our Internet Banking User Guide.

   13. What are the services available on Internet Banking?

       Internet Banking offers you access to your accounts online, 24 hours a day.

       Internet Banking is secure to use and gives you the convenience of choosing your own banking hours. You can:

       • View your account balances
       • View transaction history
       • Make payments using BPAY®
       • Transfer funds to any account within Australia
       • Apply for loans, credit cards and check payroll details
       • Set up email alerts, manage your personal details and more

       You can also register for:

       • SMS Banking
       • Mobile Banking
       • eStatements (to receive your bank statements electronically

       Please check our Internet Banking User Guide for complete information.

   14. If I have a joint account, can I access another account holder's Internet Banking?

       No. The information available on Internet Banking is membership based. You will have access to all accounts under your membership, including any joint accounts.

   15. Is Internet Banking secure?

       People's Choice Credit Union uses industry-standard 128 bit SSL encryption, have cookies and are Java enabled, to ensure the security of your online transactions.

       The following browsers are supported by People's Choice Credit Union:

       • Windows XP or above
       • Mac
       • OSX Internet Explorer 6 and above
       • Safari 2 and above
       • Firefox 1.5 and above
       • CaminoOpera 7.03
       • Firefox 1.5 and above

   16. What are Factor 2 icons?

       Factor 2 is a security system to protect you from unauthorised transfers from your account.

       The first time you transfer money to another financial institution or use BPAY®, you will be asked to choose three secret icons. These will then be used every time you use these services in the future. Each time you use BPAY® or transfer funds to another financial institution, you will be prompted with nine icons, including your three chosen icons, in a random order. You will need to select your secret icons in the correct order before you can BPAY® or transfer funds.

       If you forget your Factor 2 personal icons, you can call our National Contact Centre on 13 11 82 to have them reset.

       Check out our Internet Banking User Guide for complete information.

   17. I haven't used Internet Banking in a while and I am locked out - why?

       If you don't log in to Internet Banking for 90 days or more, your password will be made inactive, for security reasons.

       To reset your password you can:

       • Contact our National Contact Centre on 13 11 82 to arrange a new password for you. Our National Contact Centre is open 8am to 8pm (central time) Monday to Friday and 8.30am to 4.30pm (central time) on Saturdays. For security reasons our Contact centre will do an identity check before releasing your new password.
       • Complete our secure online form available on our website. We'll get back to you within 24 hours of receiving your request form. During long weekends or public holidays this period may be extended to 48 hours.
       • Visit one of our branches to request a new password. For security reasons you will need to present photo identification before a new password is released.