People’s Choice Chief Executive Officer Steve Laidlaw said receiving the award for a second time was a testament to both the trust members continued to place in People’s Choice and a staff commitment to meeting member needs.
“Standing out in such a competitive field as personal lending demands more than the best rate. Service and options that suit borrowers are just as important,” Mr Laidlaw said.
“People’s Choice last year launched its Fast & Easy lending strategy for that very purpose. We wanted to find better ways to provide our members with great rates, outstanding service, and choices that suited their needs, including recognising the value of good credit records. Being named Money’s Personal Lender of the Year for the second year running demonstrates the importance of focusing on those essential values of service, price and choice,” he said.
“As any lender will acknowledge, personal lending is a very competitive field. Being named the top personal lender in the country for a second year really highlights the strengths and values of People’s Choice as a genuine alternative to the major banks.”
Money magazine’s Personal Lender of the Year is determined by InfoChoice by assessing the best performing product in the categories of unsecured loan, new car loan and used car loan, looking at both rates and features.
Mr Laidlaw said the award built upon People’s Choice’s reputation as a responsible lender.
“By viewing responsible lending through a mature lens we have been able to create award-winning products like our Fast & Easy Loans program which was heralded for its exceptional approach to credit risk management at the 2019 Australian Lending Awards. This approach supports our members by recognising good credit histories, requiring less paperwork and providing a faster approval system,” he said.
“Being able to provide award-winning products with an approach that is among the best in the country gives us the confidence that we are finding the right balance between service, product features and regulatory responsibilities.”