BSB 805 050

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BSB 805 050

We're here to help 

We offer a range of support for members affected by natural disasters and the devastating effects they can have on people’s lives and finances.

We're on hand to provide disaster relief to those suffering hardship from the tropical cyclone.

  • Affected members who wish to take out a personal loan or credit card to purchase replacement goods will have their personal loan application fee or first credit card annual fee waived;
  • Members experiencing hardship can withdraw from term investments without any fees and with a reduced notification period; and
  • Members with home loan or business loans experiencing financial hardship can request loan restructuring, with the renegotiation fee waived.
  • We extend our financial hardship provisions to members who are experiencing financial difficulty, and may pause all interest accrual on unsecured credit products, defer credit card repayments or defer home loan repayments for up to three months.



Cover you can depend on with 24/7 support

People’s Choice provides insurance to policy holders via leading insurer CGU, and our team is ready to help affected members via our dedicated 24-hour claims hotline on 13 24 80. People’s Choice members affected by a natural disaster with home and contents insurance may be eligible to receive assistance, including emergency funds and temporary accommodation.

If you are concerned about your banking arrangements or your overall financial position, our staff are available to support you. We understand every member’s circumstances will be different, so for individual advice and support, please call us on 13 11 82 at the earliest sign of financial hardship.

If you hold an insurance policy with us and you need to make a claim, call our dedicated 24-hour claims hotline on 13 24 80.


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