BSB 805 050

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BSB 805 050

Branch updates and digital banking options

Protecting the wellbeing of our staff and members in our branches.

Temporary branch closures, changes to opening hours and branch safety measures.

The Coronavirus pandemic continues to change many Australians’ way of life due to the social distancing and self-isolation measures that have been put in place to help reduce its spread.

 Important information regarding our Victorian branches

We understand this may be a difficult time for you. Where possible, we’re asking members in Melbourne and regional Victoria to use our digital banking options or call us on 13 11 82 if you need to discuss your banking. If it is essential for you to visit us in person, we have measures in place to keep everyone safe.

For specific information about Victoria, including additional branch contact information, please click here.

Our staff and people entering the branch will be required to wear face masks. If our staff need to identify you, we may need to ask you to remove your mask temporarily for this purpose. To adhere to Government Guidelines, once identified you will be required to put your face mask back on.

Thank you for your cooperation. Together, we will get through this, please stay safe.


 

Tuesday, 11 August

Our branch and Home Loan Centres in Victoria will have reduced hours due to the ongoing impacts of COVID-19 on the state. As safety measures increase for members and staff, our opening hours will temporarily be changed to:

  • Mondays 9:30am - 4:00pm
  • Thursdays 9:30am - 4:00pm
  • Closed all other days

Also, due to the decline in members banking in-branch, the branch trading hours we currently have in place for the rest of Australia (9:30am - 4pm Monday - Friday, excluding Victoria) will now remain permanent. Our staff will continue to support the sustained increase in enquiries to our National Contact Centre.

Thursday, 9 April

At 4pm (ACST) we temporarily closed several branches across Australia including:

  • South Australia - Blackwood, Seaford, Northpark
  • Victoria - Bourke Street, Fountain Gate, Cranbourne, Caroline Springs, Mernda
  • Northern Territory - Darwin

Staff from closed branches have joined our National Contact Centre to continue to support you during this time. We've increased use of this service and our staff have relocated to other branches to help us keep open as many facilities as possible during this time.

Wednesday 1 April

We temporarily adjusted branch opening hours to 9:30am – 4:00pm weekdays and closed on Saturdays. These times still remain nationally, excluding Victoria now reduced to two days a week.

Current branch opening hours

South Australia
Branch Location Opening hours
Berri Riverland Plaza, Kay Avenue, Berri 9.30am - 4.00pm Monday - Friday
Blackwood Magnet Shopping Centre, Shepherds Hill  Road, Blackwood 9.30am - 4.00pm Monday - Friday
Christies Beach Shop 1/111 Beach Road, Christies Beach 9.30am - 4.00pm Monday - Friday 
Elizabeth Elizabeth City Shopping Centre, 50  Elizabeth Way, Elizabeth 9.30am - 4.00pm Monday - Friday 

Flinders Street 

50 Flinders Street, Adelaide CBD 9.30am - 4.00pm Monday - Friday  

Gawler

Shop 2/3 Jacob Street, Gawler 9.30am - 4.00pm Monday - Friday 

Glenelg

108 Jetty Road, Glenelg 9.30am - 4.00pm Monday - Friday  

Marion

Westfield Marion, Level 1/297 Diagonal Road, Oaklands Park 9.30am - 4.00pm Monday - Friday 

Milicent

37 George Street, Millicent 9.30am - 4.00pm Monday - Friday  

Modbury

Modbury Triangle Shopping Centre, North East Road, Modbury 9.30am - 4.00pm Monday - Friday 

Mount Barker

Mt Barker Central Shopping Centre, Shop 26 Cnr Hutchinson & Morphett Streets Mount Barker 9.30am - 4.00pm Monday - Friday 

Mount Gambier

7-13 Compton Street, Mount Gambier 9.30am - 4.00pm Monday - Friday 

Munno Para

Munno Para Shopping Centre, 600 Main North Road, Smithfield 9.30am - 4.00pm Monday - Friday 

Murray Bridge

Murray Bridge Market Place Shopping Centre, Shop 3 South Terrace, Murray Bridge 9.30am - 4.00pm Monday - Friday 

Naracoorte

Robertson Street, Naracoorte 9.30am - 4.00pm Monday - Friday 

Northpark

Northpark Shopping Centre, Tenancy 49, 264 Main North Road, Prospect Temporarily closed

Norwood

158 The Parade, Norwood 9.30am - 4.00pm Monday - Friday 

Port Pirie

Ellen Centre, Ellen Street, Port Pirie 9.30am - 4.00pm Monday - Friday 

Salisbury

Hollywood Plaza Shopping Centre, Winzor Street, Salisbury Downs 9.30am - 4.00pm Monday - Friday 

Victor Harbor

Victor Central Shop Centre Tenancy 46/77 Torrens St, Victor Harbor 9.30am - 4.00pm Monday - Friday 

Seaford

Shop T52A, Seaford Shopping Centre, Corner Commercial Road & The Parade, Seaford Temporarily closed

West Lakes

Westfield, West Lakes Boulevard, West Lakes 9.30am - 4.00pm Monday - Friday 

Whyalla

Westlands Shopping Centre, Shop 2 Nicolson Avenue, Whyalla Norrie 9.30am - 4.00pm Monday - Friday  

 

Victoria
Branch Location Enquiries  Opening hours
Ballarat 1 Sturt Street, Ballarat  Email the Ballarat branch

9.30am - 4.00pm Monday - Friday 

Bourke Street 460 Bourke Street, Melbourne CBD   Temporarily closed
Eastland Shop 1091/171-175 Maroondah Highway, Ringwood   Email the Eastland branch

Monday 9.30am - 4.00pm 
Thursday 9:30am - 4:00pm 

Temporarily closed all other days

Fountain Gate Westfield Fountain Gate Shopping Centre, Level 1, Shop 1153/25-55 Overland Drive, Narre Warren   Temporarily closed
Highpoint Highpoint Shopping Centre, Level 3, Shop 3140/120-200 Rosamond Road, Maribyrnong  Email the Highpoint branch

Monday 9.30am - 4.00pm 
Thursday 9:30am - 4:00pm 

Temporarily closed all other days

Knox  Westfield Knox, Shop 3215, 425 Burwood Highway Wantirna South   Email the Knox branch

Monday 9.30am - 4.00pm 
Thursday 9:30am - 4:00pm 

Temporarily closed all other days

Warrnambool Gateway Plaza, 154 Raglan Parade, Warrnambool  Email the Warrnambool branch

9.30am - 4.00pm Monday - Friday 

 

Northern Territory
Branch Location Opening hours
Alice Springs Yeperenye Commercial Centre, Corner of Hartley & Gregory Street, Alice Springs 9.30am - 4.00pm Monday - Friday 
Casuarina Casuarina Shopping Square, Shop GD41 Trower Road, Casuarina 9.30am - 4.00pm Monday - Friday 
Darwin Tamar House, Ground Floor 66 Mitchell St, Darwin CBD Temporarily closed
Palmerston Palmerston Shopping Centre, Temple Terrace, Palmerston 9.30am - 4.00pm Monday - Friday 

 

Australian Capital Territory
Branch Location Opening hours
Gungahlin  Marketplace Gungahlin, Shop 52, 30 Hibberson Street, Gungahlin 9.30am - 4.00pm Monday - Friday 
Tuggeranong  South.Point Shopping Centre, Shop 178, 210 Anketell Street, Tuggeranong 9.30am - 4.00pm Monday - Friday 

Alternative banking options

ATMs

People's Choice ATM locations can be found outside our branches here.

Digital Banking

Our Internet Banking and Mobile Banking App can be a convenient and safe alternative to your day-to-day banking during this time. If you need to visit a branch, please only visit if you are well, and are not in self-isolation, and be sure to follow social distancing guidelines.

Phone Banking & National Contact Centre

Our National Contact Centre remains open and you can call us during our normal contact hours on 13 11 82 (or +61 8 8305 8305 from overseas).
Please be aware calls may take longer than normal due to the current circumstances. We thank you for your patience.

Contact hours

8:00am - 8:00pm Monday - Friday (ACST)
8.30am - 4.30pm Saturday (ACST)

[email protected]

Please note, your first two cash withdrawals per month through [email protected] are free; however, any further withdrawals during that same month incur a $3 fee. Depositing cash and cheques through [email protected] remains fee free.

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