BSB 805 050

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BSB 805 050

Making a General Insurance Claim

With People’s Choice and CGU, making a claim can be quick, simple and hassle-free. You can lodge a claim anytime – 24 hours, 7 days a week

To make a claim contact the dedicated 24-hour claims hotline on 13 24 80 or to enquire about an existing claim, call us on 13 11 82 between 8:30am and 5:00pm (ACST).

When making a claim you will be asked to provide the following:

  • Your policy number or personal contact details
  • The contact details of anyone involved in the incident including: name, current address, phone number and insurance details if known and any other relevant information (e.g. vehicle registration number)
  • Any relevant letters, notices, court documents relating to the incident
  • The incident report number for any claims in relation to theft or attempted theft, vandalism or malicious act - the police will provide you with this number when you report the incident
  • Details of the incident including date, time and location and specific infomation on damage to property or items lost. This information will assist in the efficient processing of the claim.

What happens next?

  • After your claim details are confirmed, you will be provided with a claim number and your excess payable (if applicable)
  • Your claim will be allocated to a claims consultant who will contact you regarding the next steps, your claims consultant will keep you informed about the status of your claim throughout the whole process
  • If you need to enquire about the status of your claim, call 13 11 82 between 8:30am - 5:00pm (ACST) using your allocated claim number

Tips to assist the claims process:

  • Take photos of damage to your property/any other property involved in the incident
  • In most states you can report a crash online with your local police service, which will provide you with an incident report number

Emergency situations:

In an emergency situation, please advise claims staff so they can assist you with emergency repairs (Motor) or accommodation (Home & Contents) if applicable.

Travel Insurance Emergency Assistance:

For emergency travel insurance assistance, please call our 24-hour emergency assistance hotline:

Travel Insurance claims email: [email protected]

Product Disclosure Statement (PDS) & Policy

All claims are assessed in accordance with your PDS & Policy wording, along with your specific policy schedule.

Insurance PDS & Policy - Available by clicking here, visiting a branch or on request by calling 13 11 82.

Your specific policy schedule – A copy can be arranged by calling 13 11 82.


Motor Vehicle, Home & Contents, Landlords, Travel, Motorcycle, Boat, and Caravan Insurance

New Claims
Existing Claims

13 24 80
13 11 82

24 Hours
8:30am - 5:00pm (ACST)
7 Days 

Emergency Travel Assistance - Travel Insurance 

Reverse charges available. Emergency assistance is for emergencies only – if this is not an emergency please call 13 11 82.

Within Australia
Whilst Overseas
(02) 8895 0698
+61 2 8895 0698
24 Hours
24 Hours
7 Days 
7 Days 
Or you can email requests for emergency assistance to: [email protected]

*Not open during nation public holidays.

Most popular questions...

More questions...

  • How can I pay my insurance premiums?

    Your insurance premium can be deducted from an account you nominate on either a monthly, fortnightly or annual basis at no extra cost.

  • What happens when I make a claim?

    Once your claim is lodged with CGU, they will allocate a claims consultant who will contact you with the next step. Your claims consultant will keep you informed about your claim's progress along the way.

    CGU will give you a claim number which will be your ongoing reference to the claim. You can use this reference for all claims enquiries when providing information to CGU on your claim.

    Some claims are simple, but others are more involved - either way, you can be sure that CGU will be working as quickly and efficiently as possible to process your claim.

Home and Contents Insurance is issued by Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 trading as CGU Insurance. Subject to the product issuer’s underwriting rules and acceptance guidelines. Policy terms, conditions, limits and exclusions apply. Please read the Product Disclosure Statement (PDS) for full details.

Any advice is general advice only and does not take into consideration your personal objectives, financial situation or needs (“your personal circumstances”). Please consider the relevant Product Disclosure Statement (PDS), other Disclosure Documents and your personal circumstances before making any decision to purchase the products. Contact us on 13 11 82 with any questions, or visit your nearest branch to talk to a consultant.

People’s Choice Credit Union, a trading name of Australian Central Credit Union Ltd. ABN 11 087 651 125 Australian Financial Services Licence 244310, acts under its own Australian Financial Service Licence and under an agreement with the insurer Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 trading as CGU Insurance.

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