BSB 805 050

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BSB 805 050


Affected by bushfires?

We’re here to help.

The national bushfire emergency has affected thousands of Australians, including our members, staff, families and friends. We have been proactively contacting members in affected regions to offer our support and we are here for all members during this devastating time. 


Insurance claims

If you need to make an insurance claim, please visit or call 13 24 80 any time, day or night.

Our insurance partner CGU is prioritising claims, offering emergency payments and organising alternative accommodation where needed.

People’s Choice is also closely monitoring all claims and keeping in touch with members to ensure they are being supported.



Bushfire Relief Package

People’s Choice has a range of relief measures for members who have been impacted by the bushfires. All affected members are encouraged to contact us on 13 11 82 or visit their local branch to discuss how we can help.

Depending on individual circumstances, hardship relief for members may include:

    • Relief from loan repayments and suspension of interest for the period of assistance
    • Waiver of late payment fees
    • Waiver of break costs for a fixed rate home loan if the home loan requires renegotiation
    • Waiver of personal loan establishment fees
    • Members wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee
    • Deferments to credit card payments
    • No fees for replacement cards
    • Waiver of administration or service fees on transaction accounts for a period of time
    • Waiver of term deposit break costs for early access to funds.



Donations and fundraising

We thank our members for generously donating more than $300,000 to bushfire relief and recovery initiatives.

If you would like to make a donation to support affected communities, there are a number of options available which are listed here.

People’s Choice will donate $50,000 to the SA Bushfire Appeal and has called on the Adelaide Strikers to go in strong for their Australia Day clash with the Hobart Hurricanes. People’s Choice will donate an additional $1,500 for every six recorded by the Strikers during the game, $1,000 for every four they hit and $500 for every wicket taken by a Strikers player. Further details are available here.

People’s Choice has also matched donations by staff, with more than $33,000 raised for the Red Cross Disaster Relief and Recovery Appeal.

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