Find answers to some of the most common questions from our members
You can register for Secure Code Verification through our new Internet Banking or by calling 13 11 82 or visiting your local branch. Please refer to our Internet Banking Guide for steps on how to register for Secure Code Verification.
Yes, Secure Code Verification is currently an optional service that requires registration.
You may choose to receive your Secure Code via an SMS text message delivered to your mobile phone or via voice call delivered to your nominated Australian landline telephone.
Registration to Secure Code Verification is currently not compulsory and is an ‘opt in’ service.
However, it is our preferred option as it provides our members with an enhanced level of security.
Saved Payees are displayed on the right hand side of the page for BPAYs and Transfers in Description order. You can select the order saved Payees are displayed by clicking on the dropdown icon to display the sort options and then selecting the option. You can also search saved Payees by clicking on the magnifying glass in the green circle above the Payee list.
Note: payees are automatically saved when you complete the transaction, if you do not want to save the Payee, uncheck the ‘Update Billers’ for BAYs or ‘Update Favourites’ for Transfers checkbox above the Amount.
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