BSB 805 050

To give you the best possible experience, this site uses cookies. Learn more about cookies.

×
BSB 805 050

FAQ

Find answers to some of the most common questions from our members 

Our BSB is 805 050

Didn't find the answer you were looking for?

Ask us a question


Landlord Insurance

Most popular questions...

More questions...

  • What happens when I make a claim?

    Once your claim is lodged with CGU, they will allocate a claims consultant who will contact you with the next step. Your claims consultant will keep you informed about your claim's progress along the way.

    CGU will give you a claim number which will be your ongoing reference to the claim. You can use this reference for all claims enquiries when providing information to CGU on your claim.

    Some claims are simple but others are more involved - either way, you can be sure that CGU will be working as quickly and efficiently as possible to process your claim.

  • What happens with my excess?

    All excesses are specified in your insurance policy schedule or policy booklet and conditions regarding the payment of your excess will vary depending on the policy type, i.e. motor, land, etc.

    For example, with a motor claim, if CGU determine that you are not ‘at fault’ in an incident, CGU will not deduct the excess specified in your insurance policy when CGU settle your claim. However, if CGU determine you are ‘at fault’, the excess will apply.

  • How can I find out how my assessment or repair is progressing?

    For queries on motor assessments and repairs you can call 13 24 80 (13 CGU 0) from 8.00am to 5.00pm ACST Monday to Friday.

We'd like to use your current location

For a more personalised experience please enter your location below...

×

Change your location

×