FAQ

Mortgage Repayment

Most popular questions...

• What are the key exclusions to the Mortgage Protection Plus policy?

  The policy does not cover certain things, claims may be refused in certain circumstances, refer to the Product Disclosure Statement (PDS) for full details. Some of the key exclusions include:

  All covers:

  • Alcoholism, drug addition or the influence of intoxicating liquor or drugs
  • An intentionally self-inflicted illness or injury whilst sane or insane (including suicide within 13 months following commencement of the Policy)
  • Engaging in a criminal act

   

  Life

  • Pre-existing medical conditions (unless the policy schedule shows QBE have accepted the cover for the pre-existing condition)
  • More than one claim during the period of insurance

   

  Trauma

  • Pre-existing medical conditions (unless the policy schedule shows QBE have accepted the cover for the pre-existing condition)
  • Any trauma condition which is diagnosed or its symptoms become apparent within ninety days from the commencement date
  • Death within thirty days of a trauma occurring
  • More than one claim during the period of insurance

   

  Disability

  • Pre-existing medical conditions (unless the policy schedule shows QBE have accepted the cover for the pre-existing condition)
  • Childbirth, abortion or pregnancy (including conditions accelerated or induced as a result)
  • Claims arising out of depression, stress and/or an anxiety condition

   

  Involuntary unemployment

  • Normal cessation of a contract, apprenticeship or seasonal employment, or self employment or where you or your family’s control exists over the employing company
  • If you are dismissed for any form or wilful or other misconduct which resulted in your immediate dismissal
  • You became involuntarily unemployed and before you entered into your policy you knew, or a reasonable person ought to have known, of any actual or proposed termination of employment or a decrease in work available to you
  • The first 28 days of any involuntary unemployment

   

  For the full details of exclusions to Mortgage Protection Plus, including words with special meanings, refer to the Product Disclosure Statement.

• What is the cool-off period for Mortgage Protection Plus?

  The cooling off period is within 21 days of purchasing the policy; you can cancel the product and receive a full refund. This does not apply if you have made or are entitled to make a claim.

  Even after the cooling off period you still have the right to cancel the policy, however QBE may deduct some costs from any refund as set out in the ‘Policy Wording’ in the Product Disclosure Statement (PDS).

  To cancel your Mortgage Protection Policy, please ring one of our Mortgage Protection Specialists on 13 11 82. 

• What happens when I make a claim?

  Once your claim is lodged with QBE, a claims consultant will provide you with a claim form to complete with accompanying documents depending on your claim (letters, documents, medical certificates).

  QBE will give you a claim number which will be your ongoing reference to the claim. You can use this reference for all claims enquiries when providing information to QBE.

  All claims are lodged with QBE. Where a claim is impacted by a life component, the claim will be managed by Integrity Life.

  Some claims are simple but others are more involved - either way, you can be sure that QBE will be working as quickly and efficiently as possible to process your claim.

• What is the eligibility criteria to apply for Mortgage Protection Plus?

  For all covers provided by Mortgage Protection Plus, you must be:

  • Aged 15-59 at time of commencement;
  • A permanent resident of Australia.

   
  
  If you are applying for disability cover, you must:

  • Be employed on a permanent, casual, temporary, contract or self employed basis.

  
  
  If you are applying for involuntary unemployment cover:

  • You must be employed in permanent employment when you apply for the loan (you are working on a permanent and continuous basis for wages or income for a minimum of fifteen (15) hours every week and you are not in employment of a seasonal or self employed nature); and
  • You do not have any prior knowledge your permanent employment is to be terminated or decreased.

  
  
  You will not be able to apply for involuntary unemployment cover without also applying for disability cover.

• How do I claim?

  To lodge a claim for Mortgage Protection Plus, call the QBE MemberCare Team on 1800 226 122, available 24 hours a day, 7 days a week.

  If you have an existing Mortgage Repayment Insurance policy, click here for a list of contact details for our insurers.

More questions...

• How long does Mortgage Protection Plus policy cover me for?

  Mortgage Protection Plus is offered as a 12 month policy and prior to the anniversary date, a renewal will be offered, contingent on the insured continuing to meet the eligibility criteria.

  If your Mortgage Protection Plus policy is paid via instalments, your policy will continue following the renewal date unless the policy is cancelled.

  Mortgage Protection Plus is portable and can be transferred to another People’s Choice home loan if you are refinancing.

  Refer to the PDS for a full list of events that will end your cover early.

• What options are available to pay the Mortgage Protection Plus premium?

  Premiums can be paid by:

  • Periodic instalments from your bank account or credit card
  • One annual payment by credit card or BPAY

   

  Your premium and how you’ve chosen to pay it is set out on your policy schedule.