Find answers to some of the most common questions from our members
Once your claim is lodged with CGU, they will allocate a claims consultant who will contact you with the next step. Your claims consultant will keep you informed about your claim's progress along the way.
CGU will give you a claim number which will be your ongoing reference to the claim. You can use this reference for all claims enquiries when providing information to CGU on your claim.
Some claims are simple but others are more involved - either way, you can be sure that CGU will be working as quickly and efficiently as possible to process your claim.
Making a claim is easy. Simply contact Zurich Australia on 13 15 51
Have an existing policy? Here is a list of contact details for our insurers.
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