Find answers to some of the most common questions from our members
Some countries impose restrictions on the import/export of local and foreign currencies. You should seek advice from an official government website for the country you may be visiting before placing your Foreign Currency order.
If ordering Foreign Currency online the timeframe is dependent on the payment method. If paying by Visa Credit Card or Mastercard Debit Card, orders will be available to collect after 3 business days from your selected branch.
If the paying by BPAY, orders will be available after 5 business days from your selected branch. You will also receive an email advising once your order has been dispatched and a staff member will contact you to arrange the collection of your order.
If ordering in branch the minimum order is $20AUD equivalent, however the order must cover the associated commission fee.
If ordering online all orders are subject to a minimum value of $500AUD and a maximum value of $5,000AUD over 24 hour period.
Travelex also have a maximum value of $20,000AUD over a rolling 21 day period.
Orders over $2,000 require photo identification.
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