FAQ

Samsung Pay

Most popular questions...

• How do I make my People's Choice card my default card Samsung Pay?

  Make sure your People's Choice card is the first card displayed in Samsung Pay.

  You can check this by opening the app, swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.

• What should I do if my device is lost or stolen?

  You can use Samsung’s Find My Mobile service to remotely Lock or Wipe your device (also Locking or Wiping Samsung Pay and all the payment cards registered in it).

  If you just want to suspend your People's Choice Visa Debit or Credit card temporarily, login to Samsung Find My Mobile service and suspend your card.

  You can still use your People's Choice Visa debit or credit card.

• What should I do if my card is lost or stolen?

  Contact us right away on 13 11 82 so the lost or stolen card can be cancelled and no further purchases made. You should also delete the lost or stolen card from Samsung Pay.

  1. Open Samsung Pay and select the card you want to delete.
  2. Tap Delete card from the More menu.
  3. Confirm deletion by verifying with your fingerprint.

• How many People's Choice cards and loyalty cards can I register into Samsung Pay?

  You can register up to 10 payment cards into Samsung Pay.

  You can add as many loyalty cards as you want; however, only a total of 12 cards (loyalty, debit and credit cards) can be displayed by Samsung Pay when using Simple Pay. You may select which debit, credit and loyalty cards you would like to access with Simple Pay by selecting More, Settings, Edit Simple Pay.
  
  

• Where can I use Samsung Pay?

  Near Field Communication (NFC) and Magnetic Secure Transaction (MST) support means that Samsung Pay is accepted virtually anywhere you can pay by tapping or swiping your credit card. MST technology means Samsung Pay can be used almost everywhere around the globe.

More questions...

• Is there a transaction limit when using Samsung Pay?

  Yes, the transaction limits that apply to Samsung Pay are the same as your People's Choice Visa Debit or Credit card. For transaction over $100 you will be asked to enter your card PIN in to the retailer’s terminal.

• What advantages does Samsung Pay have over carrying my VISA card with me?

  It's super secure! You will be asked to enter a PIN or fingerprint when making any purchase. 

• What cards can I register for Samsung Pay?

  You can register any of your People’s Choice Visa Debit or Visa Credit cards, plus your loyalty or rewards cards.

   

• Is Samsung Pay secure?

  Samsung pay is simple to use and protects your purchases with fingerprint, Iris Scanner* or device passcode. 

  Samsung Pay uses Tokenization, a Secure Environment, and Samsung KNOX to secure your payment information. 

  For more details on Samsung Pay security features visit www.samsung.com/au/apps/samsungpay/

• How does Samsung Pay work?

  Pay with your People’s Choice Visa Debit and Visa Credit cards anywhere^ with Samsung Pay on your Samsung smartphone or Samsung smartwatch. 

  Samsung pay is simple to use and protects your purchases with fingerprint, Iris Scanner* or device passcode. With tap and swipe technology unique to Samsung Pay, your payments will be accepted virtually everywhere around the world. Plus, access your favourite loyalty cards in Samsung Pay with its in-built barcode scanner.

• How do I download Samsung Pay?

  Samsung Pay is free and is pre loaded onto all compatible devices. 

• What devices are compatible with Samsung Pay?

  Samsung Galaxy Note 5, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+, Galaxy S7, Galaxy S7 edge, Galaxy A5, Galaxy A7, Galaxy S8 and Galaxy S8+.

  All devices are compatible with MST point of sale terminals for swipe transactions except for Galaxy S6, Galaxy S6 edge and Gear S2.

  Please note: Iris Scanner is only compatible with Galaxy S8 and Galaxy S8+. and loyalty cards are not available on Samsung Pay on Gear.

• Who should I contact if I need help with Samsung Pay?

  We're here to help!

  If you are receiving an error when entering your card details, contact our team on 13 11 82 to make sure your card is active and can be registered for the service.