FAQ

Mobile Banking Support

Most popular questions...

• How do I register for Secure Code?

  Once you have installed the People’s Choice Mobile Banking App and registered -  that’s it. 

  If you choose to transact via Internet banking at any time, you can access a secure code from the hamburger menu option via your Mobile Banking App, or, simply approve the push notification received to your device.

• How do I find an ATM near me?

  To find an ATM near you, simply follow these steps:

  1. Sign in to thePeople’s Choice Mobile App
  2. Tap the hamburger menu
  3. Select Locate Us
  4. Enter your location in the search bar
  5. Select the green branch icon on the map to view branch details and opening hours and select the red ATM icon on the map to view ATM details.
• My Android phone has updated to Android 9 _One UI Version and I am experiencing issues logging in. What can I do?

  We have been made aware of some in-App settings being made unavailable as a result of this Android Version Update, which we are hard at work investigating.
  
  In the event you are experiencing difficulties with logging in via your 4 Digit App Pin or Biometrics after update, please uninstall and reinstall your People’s Choice Mobile Banking App.

• How do I Tap and Pay with Google Pay, Apple Pay or Samsung Pay?

  GOOGLE PAY
  To Tap and Pay with your phone using Google Pay, simply follow these steps:

  1. Check your mobile number is up to date on your People’s Choice account via internet banking, if it is not up to date, make sure it is before continuing
  2. Register for Google Pay by downloading the Google Play App from the Google Play Store
  3. Add your People’s Choice Credit Union card
  4. Tap & Pay! There's no need to launch the App - simply wake your device to make payments.

  
  APPLE PAY
  To Tap and Pay with your phone using Apple Pay, simply follow these steps:

  1. Open the People’s Choice Mobile Banking App
  2. Tap ‘Add your cards now’ at the top of the home screen
  3. Select the card you’d like to add to Apple Pay
  4. Follow the prompts.

   

  SAMSUNG PAY
  To Tap and Pay with your phone using Samsung Pay, simply follow these steps:

  1. Download the Samsung Pay App
  2. Open the Samsung Pay app and sign in with your Samsung ID.
  3. Register your fingerprint and device passcode which you’ll use to authorise payments.
  4. Have you got a Galaxy S8 or Galaxy S8+? You can even use iris authentication!
  5. Scan or enter your People’s Choice Visa Debit or Credit card details.
  6. Verify your card details and enter the verification code.
• How do I change my pin?

  To change your pin, simply follow these steps:

  1. Sign in to your People’s Choice Mobile App
  2. Go to card management
  3. Tap the card you would like to change the pin for
  4. Select Change Card PIN
  5. Enter and confirm the new PIN
  6. Tap Change.

More questions...

• When will the updated App be released?

  Updates to the People’s Choice Mobile Banking App will be available in the Google Play Store from Wednesday, 10 April 2019 and in the App Store from Thursday, 11 April 2019.

• How do I access all my accounts and services using the App?

  The Home Screen allows you to save an account and 2 payment types as your favourites on the home screen. The account will become the default account for activities such as transfers, payment and viewing transaction history.
  
  To access all your accounts :
  Android App: Tap on the Account tile on the home screen or select Accounts from the main menu which is available by tapping on the hamburger menu icon in the top left corner of the screen. Your default account will be displayed, tap on this account to display all your accounts.
  
  iPhone App: Tap on the Account tile on the home screen or select Accounts from the main menu which is available by tapping on the hamburger menu icon in the top left corner of the screen. Your default account will be displayed, scroll left and right through to the account you require.
  
  To access all available services tap on the hamburger menu icon in the top left corner of the screen, the main menu will be displayed, tap on the service required from the menu.

• Why do some payments allow for longer descriptions than others?

  A benefit of Fast Payments is it allows for a more detailed description of your transaction. When sending Fast Payments, you’ll be able to type descriptions of up to 280 characters. If your payment can’t be processed as a Fast Payment, you’ll only be able to have an 18 character description.

• How can I download the People’s Choice Mobile Banking App?

  The People’s Choice Mobile Banking App is available from the Google Play Store and the App Store. On your smartphone, simply search for People’s Choice Credit Union.