FAQ

Mobile Banking Support

Most popular questions...

• How do I register for Secure Code?

  Registering for Secure Code is easy! Use our Secure Code Selector to find the right solution for you.

• How do I Tap and Pay with Google Pay, Apple Pay or Samsung Pay?

  GOOGLE PAY
  To Tap and Pay with your phone using Google Pay, simply follow these steps:

  1. Check your mobile number is up to date on your People’s Choice account via internet banking, if it is not up to date, make sure it is before continuing
  2. Register for Google Pay by downloading the Google Play App from the Google Play Store
  3. Add your People’s Choice Credit Union card
  4. Tap & Pay! There's no need to launch the App - simply wake your device to make payments.

  
  APPLE PAY
  To Tap and Pay with your phone using Apple Pay, simply follow these steps:

  1. Open the People’s Choice Mobile Banking App
  2. Tap ‘Add your cards now’ at the top of the home screen
  3. Select the card you’d like to add to Apple Pay
  4. Follow the prompts.

   

  SAMSUNG PAY
  To Tap and Pay with your phone using Samsung Pay, simply follow these steps:

  1. Download the Samsung Pay App
  2. Open the Samsung Pay app and sign in with your Samsung ID.
  3. Register your fingerprint and device passcode which you’ll use to authorise payments.
  4. Have you got a Galaxy S8 or Galaxy S8+? You can even use iris authentication!
  5. Scan or enter your People’s Choice Visa Debit or Credit card details.
  6. Verify your card details and enter the verification code.
• How do I find an ATM near me?

  To find an ATM near you, simply follow these steps:

  1. Sign in to thePeople’s Choice Mobile App
  2. Tap the hamburger menu
  3. Select Locate Us
  4. Enter your location in the search bar
  5. Select the green branch icon on the map to view branch details and opening hours and select the red ATM icon on the map to view ATM details.
• How do I access my all my accounts and services using the App?

  The Home Screen allows you to save an account and 2 payment types as your favourites on the home screen. The account will become the default account for activities such as transfers, payment and viewing transaction history.
  
  To access all your accounts :
  Android App: Tap on the Account tile on the home screen or select Accounts from the main menu which is available by tapping on the hamburger menu icon in the top left corner of the screen. Your default account will be displayed, tap on this account to display all your accounts.
  
  iPhone App: Tap on the Account tile on the home screen or select Accounts from the main menu which is available by tapping on the hamburger menu icon in the top left corner of the screen. Your default account will be displayed, scroll left and right through to the account you require.
  
  To access all available services tap on the hamburger menu icon in the top left corner of the screen, the main menu will be displayed, tap on the service required from the menu.

• How do I change my pin?

  To change your pin, simply follow these steps:

  1. Sign in to your People’s Choice Mobile App
  2. Go to card management
  3. Tap the card you would like to change the pin for
  4. Select Change Card PIN
  5. Enter and confirm the new PIN
  6. Tap Change.