FAQ

Coronavirus Support

Most popular questions...

• How do I withdraw money if my local People’s Choice branch is temporarily closed?

  You can withdraw up to $2,000 per day per card from any People's Choice or major bank^* ATM, or supermarket, free of charge. Withdrawals can also be made through [email protected] at selected Australia Post outlets, free of charge for the first two withdrawals each month. Extra People's Choice cash withdrawals during the same month will incur a $3.00 fee per withdrawal. 

  If you need to withdraw more than $2,000 in one day, you can select 'Credit' when completing the transaction. Your limit will be approved for the balance of your account.

  ^*Major banks include Westpac, NAB, Commonwealth & ANZ

• How do I make a deposit if my local People’s Choice branch is temporarily closed?

  You can deposit cash and cheques through [email protected] at selected Australia Post outlets free of charge.

• I have been impacted by Coronavirus (COVID-19), what can I do to reduce my interest rate?

  To understand what options you may have, please contact your Home Loan Adviser directly or call us on 13 11 82.

• How can People’s Choice help me with my loan payments?

  Depending on the type of loan, People’s Choice has implemented a number of loan repayment support measures to assist members experiencing financial difficulties due to the impacts of Coronavirus. This includes deferring repayments, allowing you to redraw your loan or reduce your repayments. Find out more at this link.

• How do I apply for a loan if my local People’s Choice branch is temporarily closed?

  You can apply for a loan online through our website, Internet Banking or our Mobile Banking App.

  Login to Internet Banking now or if you’re not yet registered to use Internet Banking, give us a call on 13 11 82.

  Our National Contact Centre is available to take your call from 8am – 8pm Monday to Friday and 8.30am – 4.30pm on Saturdays (ACST).

More questions...

• With COVID-19 hurting the economy, do I need to be concerned about the future of People's Choice?

  No. People’s Choice is in a strong financial position notwithstanding the economic effects of COVID-19.

• What if I need to withdraw more than $2,000 in one day?

  If you need to withdraw more than $2,000 in one day, you can select 'Credit' when completing the transaction. Your limit will be approved for the balance of your account.

• What if I need a service other than to withdraw money or make a deposit?

  You can use your Internet Banking and Mobile Banking App to view your account history, set up payments, open new accounts and much more.

  Login to Internet Banking now or if you’re not yet registered to use Internet Banking, give us a call on 13 11 82.

  Alternatively, our National Contact Centre is available to take your call from 8am – 8pm Monday to Friday and 8.30am – 4.30pm on Saturdays (ACST).

• I am not directly impacted by Coronavirus, but am experiencing financial difficulty, what can I do?

  Members experiencing financial difficulty at any time can find information about the support we provide on our Financial Hardship Assistance page at this link.

• I’m impacted and/or my partner is impacted by COVID-19, what options do we have?

  We’re offering a range of support measures for members experiencing financial hardship due to COVID-19. For the full range of measures and to see how to get in touch with us please click here.

• Does my CGU Travel Insurance cover medical expenses related to Coronavirus (COVID-19)?

  For CGU Travel Insurance policies purchased prior to 23 January 2020, you are covered for medical expenses related to the Coronavirus. Click here for more information regarding insurance and Coronavirus.

• What options are available if I'm unable to repay my loan due to financial difficulties relating to Coronavirus?

  People's Choice provides a range of support measures, depending on your situation and the depending on the loan type. Options may include extending the length of the loan, converting to interest-only payments for a period of time, consolidating debt or a combination of these and other measures.If you are experiencing difficulties in repaying your loan, please reach out by calling 08 8124 2148, emailing us at [email protected] or visiting us at one of our branches.

  Refer to all of our support measures at this link.

• Can I switch my loan to an interest only loan?

  We are happy to discuss payment and purpose options on your home loan. Please give us a call on 13 11 82 and so we can discuss an option that best suits your needs.

• Can People’s Choice assist me deferring my CGU Insurance if my circumstances have been affected by Coronavirus (COVID-19)?

  Our insurance partner, CGU, has announced a series of measures to support current policy holders affected by Coronavirus. Find more information on how CGU might be able to help at this link. 

• Are you waiving fees for everyone impacted by Coronavirus (COVID-19)?

  No. We are assessing members’ individual circumstances and will focus on putting appropriate support in place depending on the member’s individual situation. We have committed to a range of support measures for members impacted by COVID-19, however we are not waiving fees for all members.

• Are my deposit funds safe?

  Yes, your funds are safe. People’s Choice is one of the country’s largest credit unions and, as an Authorised Deposit-Taking Institution (ADI), is part of the Federal Government’s Financial Claim Scheme and its $250,000 deposit guarantee.

  We have been in existence since 1949 and have been growing strongly since.

  You can read more about the Government’s Scheme here.