FAQ

Contact

Most popular questions...

• I've received a phone call or an email that asks for my personal details, what should I do?

  People's Choice Credit Union will never call or email you to ask for confirmation of your password, PIN or account details. We will never send an email containing a link to our Internet Banking page or request that you verify your account status.

  Be wary of any phone calls of this nature and emails with links from unknown senders, and delete any unsolicited emails immediately, without responding.

  If you believe your details may have been compromised by a phishing phone call or phishing email, click here to contact us as soon as possible.

  You can find more information about online security in the Security Centre tab on our website here.

   

• How do I change my name on my membership and accounts?

  To change your name, simply follow these few steps:

  1. Click here to download and print the Change of Name form
  2. Fill in the form
  3. Attach certified copies of your ID confirming the changed name. 
     Alternatively, you can bring in originals of your documents and have one of our branch staff confirm the name change
  4. Find your nearest branch and drop off the form in the branch
     Should there be no branch near you, please post a copy of the form together with a certified copy of your ID to us:
     
     People's Choice Credit Union
     GPO Box 1942
     Adelaide SA 5000 

  Once you've handed theform to one of our branch staff, they will take care of the rest.
  
  Need to change your address?
  No problem, please click here.

• What are the opening hours for People's Choice Credit Union branches?

  The opening hours for all of our branches can be found in Locate Us, located on sticky tool bar of our website. Search for your nearest branch using a suburb name or postcode and click on the branch symbol for specific branch details such as opening hours or street address.

• What is People's Choice BSB?

  Our BSB number is 805-050. 

• How do I change my contact details?

  Are you registered for Internet Banking?
  Change your email or street address online using the tabs 'Settings > Member Details' in Internet Banking.

  You can also change your contact details by completing a change of address form and dropping it off in your nearest branch.
  
  Need to change only your name? 
  Click here.

  If you need to change your phone number, please give our friendly staff a call at 13 11 82.