It is generally a good idea to contact the business first. This may remind you of a purchase that you did make or a payment that you did owe them! In some cases (e.g. the goods haven’t been received) we will ask you to attempt to contact the business as a first step. Issues are also often able to be resolved faster by contacting the business directly.
If you need our assistance, our team is here to support you. To provide us with the information we need:
Complete and sign the VISA DISPUTE FORM
Email the form to [email protected].
Please ensure you attach all supporting information you may have. For example, receipts/proof of purchase, photographs of the item/s if it’s not as described, copies of correspondence you have had with the business about the issue (e.g. email). We may also contact you to request further information if required.