FAQ

Foreign Cash

Most popular questions...

• Are there restrictions on the amount of Foreign Currency I can bring into a country?

  Some countries impose restrictions on the import/export of local and foreign currencies. You should seek advice from an official government website for the country you may be visiting before placing your Foreign Currency order.

• How long does it take to receive a Foreign Currency order?

  The delivery timeframe is dependent on the payment method if ordering Foreign Currency online.  If paying by Visa or MasterCard debit/credit card, orders will be available to collect after 3 business days from your selected branch. 

  If the paying by BPAY, orders will be available after 5 business days from your selected branch.  You will also receive an email advising once your order has been dispatched and a staff member will contact you to arrange the collection of your order.

• Is there a limit on how much foreign cash I can purchase?

  Online Foreign Currency orders are subject to a minimum order value of AU$500 and a maximum total value of AU$5,000 over a 24 hour period (and a maximum total value of AU$20,000 over a rolling 21 day period). ID is required for collection at preferred branch.