FAQ

COVID-19 Victoria

Most popular questions...

• What if I need a service other than to withdraw money or make a deposit?

  If you need to speak to a particular branch or staff member, you can request a virtual appointment by filling out our dedicated enquiry form at this link. 

  Additionally, our National Contact Centre have staff available to take your call between 8:30am - 8:30pm Monday - Friday and 9am - 5pm on Saturdays (AEST).

• How do I apply for a loan if my local People’s Choice branch is temporarily closed?

  To begin the process of applying for a loan over the phone or through a virtual (online) appointment fill out our dedicated enquiry form at this link. Personal loans can be finalised using electronic contracts, by sending your contract by post, or by booking an appointment with staff in a branch where possible and safe.

• With COVID-19 hurting the economy, do I need to be concerned about the future of People's Choice?

  No. People’s Choice is in a strong financial position notwithstanding the economic effects of COVID-19.

• How do I withdraw money if my local People’s Choice branch is temporarily closed?

  You can withdraw up to $2,000 per day per card from any People's Choice or major bank^* ATM, or supermarket, free of charge. Withdrawals can also be made through [email protected] at selected Australia Post outlets, free of charge for the first two withdrawals each month. Extra People's Choice cash withdrawals during the same month will incur a $3.00 fee per withdrawal. 

  If you need to withdraw more than $2,000 in one day, you can select 'Credit' when completing the transaction. Your limit will be approved for the balance of your account.

  ^*Major banks include Westpac, NAB, Commonwealth & ANZ

• How do I make a deposit if my local People’s Choice branch is temporarily closed?

  You can deposit cash and cheques through [email protected] at selected Australia Post outlets free of charge.

More questions...

• What if I need to withdraw more than $2,000 in one day?

  If you need to withdraw more than $2,000 in one day, you can select 'Credit' when completing the transaction. Your limit will be approved for the balance of your account.