FAQ

COVID-19 Victoria

Most popular questions...

• What if I need a service other than to withdraw money or make a deposit?

  If you need to speak to a particular branch or staff member, you can request a virtual appointment with either by filling out our dedicated enquiry form at this link. 

  Additionally, our National Contact Centre have staff available to take your call between 8:30am - 8:30pm Monday - Friday and 9am - 5pm on Saturdays (AEST).

• What if I need to withdraw more than $2,000 in one day?

  If you need to withdraw more than $2,000 in one day, you can select 'Credit' when completing the transaction. Your limit will be approved for the balance of your account.

• How do I apply for a loan if my local People’s Choice branch in Victoria is temporarily closed?

  You can start the process of applying for a loan over the phone or in a virtual appointment by filling out our dedicated enquiry form at this link. For personal loans, we can finalise the loan using electronic contracts, by sending your contract by post, or by booking an appointment with staff in branch where possible and safe to do so.

• When will the branches in Victoria return to normal opening hours?

  People's Choice are closely monitoring the ongoing situation with Coronavirus, and will resume normal opening hours as soon as government and experts advise that our branch service can be conducted without risk to our staff and members.

• If People’s Choice branches in Victoria are temporarily closed for three days a week, do I need to be concerned about the future of People’s Choice?

  No. People’s Choice is in a strong financial position notwithstanding the economic effects of COVID-19. It was a difficult decision to temporarily reduce the opening of our Highpoint, Eastland, Knox, Ballarat and Warrnambool branches to Mondays and Thursdays, but it’s to protect the health and safety of our staff while keeping face-to-face banking available on the two days members use these branches most.

More questions...

• How do I make a deposit if my local People’s Choice branch is temporarily closed?

  You can deposit cash and cheques through [email protected] at selected Australia Post outlets free of charge.

• Why did People’s Choice temporarily close some branches, but not the others?

  Members coming into branches has reduced dramatically, while calls to our National Contact Centre have increased. Staff from closed branches are now helping our National Contact Centre and online support services, to continue to support you where needed most. 

• Why are People’s Choice temporarily changing their branch opening hours in Victoria when the Victorian Government said that banks will remain open?

  People’s Choice remains an essential service and will continue to provide banking services to you.  However, to comply with government restrictions and expert advice to reduce the risk of spreading COVID-19, we encourage you to avoid using our branches unless you absolutely have to.  Our top priority is the health, safety and wellbeing of our staff and members. We feel this approach has the right balance of supporting you with branch based needs, while also reducing the risk of transmission.

• What days will People’s Choice branches in Victoria be open?

  Branches that remain open in Victoria will only be open on Mondays and Thursdays from 9:30am – 4pm for now.

  Please see our dedicated branch information page at this link for the latest on branch opening hours. 

• How do I withdraw money if my local People’s Choice branch in Victoria is temporarily closed?

  You can withdraw up to $2,000 per day per card from any People's Choice or major bank^* ATM, or supermarket, free of charge. Withdrawals can also be made through [email protected] at selected Australia Post outlets, free of charge for the first two withdrawals each month. Extra People's Choice cash withdrawals during the same month will incur a $3.00 fee per withdrawal. 

  ^*Major banks include Westpac, NAB, Commonwealth & ANZ

• When will the latest temporary branch opening hours in Victoria take effect?

  Temporary changes to our branch opening hours in Victoria began on Monday, 10 August 2020.

  Please see our dedicated branch information page at this link for the latest on branch opening hours.