Find answers to some of the most common questions from our members
While you won’t be able to tell from viewing your transactions whether the sender used your member number or account number, we'll be contacting all affected members over the next few months and this will include the details of suppliers who have recently used your member number to send a payment.
Scheduled payments should be set up the day your payment reaches your account.
If you have a loan repayment that is due on the day of the payroll split, please contact us on 13 11 82 to avoid late payment fees.
To find your BSB number, log in to Internet Banking or our Mobile Banking App. Your BSB will appear in the top right-hand corner in Internet Banking or the top left-hand corner in the App, after you click the three bars.
To find your Account Number, select Accounts from the menu. Your accounts will be listed below with the account type followed by Acc with a list of numbers. These numbers are your account number. Please make sure your account number is entered without any zeros at the front.
Your Account Name is usually your name.
PayID is an easy way to make sending and receiving payments simpler. It allows you to link financial accounts to more common information such as your mobile number or email address.
Your accounts will still have a BSB and Account Number, but you will be able to provide your PayID to receive payments without sharing your BSB and Account Number. You can also send money to others using their PayID.
A PayID can be created within Internet Banking or your Mobile Banking App.
Simply select ‘Manage PayID’, click ‘Create New PayID’, fill in the required fields and complete the steps. For detailed instructions please view our instructional video here.
For a more personalised experience please enter your location below...