When you receive your new card (if lost, stolen or captured) it will not be active.
To activate your new card, choose from the following options:
1. Activate your card through our Mobile Banking App by selecting 'Card Management' from the menu within the app.
Get the Mobile Banking App
2. Activate your card online using internet banking
Log In to Internet Banking
Simply log in to internet banking and click on 'Services' in the menu bar. Select 'Activate Card' and enter your new card number and expiry date, then click 'Activate Card'. Done!
Remember to sign the back of your new card prior to use.
Alternatively, we are here to assist with card activation at your local branch, or through our National Contact Centre at 13 11 82. To complete this process you will be asked to provide appropriate ID, including your Member Access Password (MAP) or a seven point ID process.