FAQ

Mobile Banking

Most popular questions...

• Can I change the default account on the home page ?

  You can change the default account displayed on the home page, press and hold the account tile until the list of accounts is displayed, select the account you wish to be your preferred account from the list. This will become the account displayed on the home screen and the default account for activities such as transfers and viewing transaction history.

• Can I change the default payment options on the home page?

  You can change the default payment options displayed on the home screen, press and hold on the payment option tile you wish to change until the list of payment options is displayed, select the payment option you wish to display as the default. This will become the payment option displayed on the home screen.

• How do I access my all my accounts and services using the App?

  The Home Screen allows you to save an account and 2 payment types as your favourites on the home screen. The account will become the default account for activities such as transfers, payment and viewing transaction history.
  
  To access all your accounts :
  Android App: Tap on the Account tile on the home screen or select Accounts from the main menu which is available by tapping on the hamburger menu icon in the top left corner of the screen. Your default account will be displayed, tap on this account to display all your accounts.
  
  iPhone App: Tap on the Account tile on the home screen or select Accounts from the main menu which is available by tapping on the hamburger menu icon in the top left corner of the screen. Your default account will be displayed, scroll left and right through to the account you require.
  
  To access all available services tap on the hamburger menu icon in the top left corner of the screen, the main menu will be displayed, tap on the service required from the menu.

• How do I logout of Mobile Banking?

  iPhone and Android: Tap the logout button in the top right hand corner of the screen.

  Accessing via Browser: Select 'More Options' in the top menu bar, then select 'Logout'.

  If you press the Home button when logged into the app your session will remain active for 90 seconds.

• Can I register more than one member to the same smartphone?

  The PIN and Device security feature only allows one member to register to a device.  A member can register with many devices but there can only be one member registered to a single device.

More questions...

• How can I register a different member on my smartphone?

  To register a different member number to a device that has already been registered you need to:

  Android and iPhone App: Select Forgot PIN from the left hand slide-out menu.  The device registration page will be displayed for you to register a different member, or if you are logged in select ‘Devices’ from the main menu accessible via the hamburger icon in the top left of the screen.  Your registered devices will be displayed with the active device highlighted.  Select the active device and delete it.

  Accessing via Browser: Clear your Browsers cookies/cache.

• Is there any monthly or yearly limit of access to Mobile Banking on my phone?

  No monthly or yearly limit applies.

• I can’t see the Touch ID option in the main menu?

  Click on ‘Settings & Terms’ in the left-hand menu to display the list of options.  If ‘Touch ID’ is not displayed check a fingerprint(s) has been registered in the iPhone settings.    The App ‘Touch ID’ option is only visible if a fingerprint(s) has been registered in the iphone settings.

   

  Currently only  the iPhone App supports Touch ID authentication on models iPhone 5S, iPhone 6, iPhone 6Plus. We may review our service offering as more devices make this feature available and meet our security standards.

• How do I find an ATM near me?

  To find an ATM near you, simply follow these steps:

  1. Sign in to thePeople’s Choice Mobile App
  2. Tap the hamburger menu
  3. Select Locate Us
  4. Enter your location in the search bar
  5. Select the green branch icon on the map to view branch details and opening hours and select the red ATM icon on the map to view ATM details.
• How do I register for Secure Code?

  Registering for Secure Code is easy! Use our Secure Code Selector to find the right solution for you.

• How do I Tap and Pay with Google Pay, Apple Pay or Samsung Pay?

  GOOGLE PAY
  To Tap and Pay with your phone using Google Pay, simply follow these steps:

  1. Check your mobile number is up to date on your People’s Choice account via internet banking, if it is not up to date, make sure it is before continuing
  2. Register for Google Pay by downloading the Google Play App from the Google Play Store
  3. Add your People’s Choice Credit Union card
  4. Tap & Pay! There's no need to launch the App - simply wake your device to make payments.

  
  APPLE PAY
  To Tap and Pay with your phone using Apple Pay, simply follow these steps:

  1. Open the People’s Choice Mobile Banking App
  2. Tap ‘Add your cards now’ at the top of the home screen
  3. Select the card you’d like to add to Apple Pay
  4. Follow the prompts.

   

  SAMSUNG PAY
  To Tap and Pay with your phone using Samsung Pay, simply follow these steps:

  1. Download the Samsung Pay App
  2. Open the Samsung Pay app and sign in with your Samsung ID.
  3. Register your fingerprint and device passcode which you’ll use to authorise payments.
  4. Have you got a Galaxy S8 or Galaxy S8+? You can even use iris authentication!
  5. Scan or enter your People’s Choice Visa Debit or Credit card details.
  6. Verify your card details and enter the verification code.
• How do I change my pin?

  To change your pin, simply follow these steps:

  1. Sign in to your People’s Choice Mobile App
  2. Go to card management
  3. Tap the card you would like to change the pin for
  4. Select Change Card PIN
  5. Enter and confirm the new PIN
  6. Tap Change.
• What if my fingerprint is not allowing me to authenticate?

  If your registered fingerprint doesn’t work you can log in using the App PIN to authenticate by selecting ‘Cancel’ when prompted for Touch ID.  The Enter PIN screen will be displayed and you can login using your App PIN.

• How do I enable and disable Touch ID?

  To enable Touch ID you must have your fingerprint(s) registered in the device settings, if your fingerprint is not registered the App ‘Touch Id’ menu option is not available. Ensure only your fingerprint(s) is registered on your device.

  You can enable or disable Touch ID at any time, tap the hamburger menu icon in the top left corner of the screen and select ‘Settings and Terms’ then ‘Touch ID’. The Touch ID information screen is displayed with the Touch ID toggle button, read the information on the screen, and slide the toggle button to the right (green) to enable to the left (grey) to disable. For security reasons if you are not logged into the App you will need to authenticate by entering your 4 digit App PIN before you can enable or disable Touch ID.
  
  

  Note: if Touch ID is enabled you can still opt to log in using the four digit security PIN by selecting ‘Cancel’ when prompted to authenticate.

  Currently only the iPhone App supports Touch ID authentication on models iPhone 5S, iPhone 6, iPhone 6Plus. We may review our service offering as more devices make this feature available and meet our security standards.

   

• How does it work?

  People's Choice Credit Union Mobile Banking Apps can be used from any mobile device that has access to the internet with a version of the operating system that is supported :
  Android - 4.0 and above
  iPhone – 7.0 and above

  Windows and Blackberry phones can also be used to access Mobile Banking.

  Visit Mobile Banking

  You can confirm if your mobile has access to the internet with your mobile provider.

• Do I have to register to be able to use People's Choice Credit Union Mobile Banking?

  Not specifically. Once you are registered for Internet Banking, you can use Mobile Banking.

  To register for Internet Banking you can click on "Register" from the Internet Banking panel, on the People's Choice Credit Union home page.

• Will People's Choice Credit Union Mobile Banking work on my phone?

  To enable Mobile Banking you must have a mobile device capable of accessing the internet. The Mobile Banking Apps require your device to be running a version of the operating system that is supported :
  Android - 4.0 and above
  iPhone – 7.0 and above

  Check with your mobile phone provider whether your phone and/or plan enables access to the internet.
  Windows and Blackberry phones can also be used to access Mobile Banking.

  Visit Mobile Banking

• What Mobile Banking Apps are available?

  We have free Mobile Banking Apps available for both iPhone and Android mobile phones.

  Download them from our Mobile Banking page.

  The iPhone App is compatible with iOS 7.0 and above.

  The Android App is compatible with Android 4.0 and above.

• How do I access Mobile Banking?

  To use Mobile Banking you must have registered for Internet Banking and have a mobile device that includes internet access. To register for Internet Banking you can click on "Register" from the Internet Banking panel, on the People's Choice Credit Union website home page.

  You can access Mobile Banking using an Android or iPhone app which can be downloaded from the Google Play store or iTunes App store by searching 'People's Choice Credit Union’. You will need to ensure your mobile device is running a supported version of the Operating system before using the App :
  Android - 4.0 and above
  iPhone – 7.0 and above

  Windows and Blackberry phones can also be used to access Mobile Banking.

  
  Visit Mobile Banking 

• How does it work?

  People's Choice Credit Union Mobile Banking Apps can be used from any mobile device that has access to the internet with a version of the operating system that is supported :
  Android - 4.0 and above
  iPhone – 7.0 and above

  Windows and Blackberry phones can also be used to access Mobile Banking.

  Visit Mobile Banking

  You can confirm if your mobile has access to the internet with your mobile provider.

• What is the difference between Internet Banking and Mobile Banking?

  Mobile Banking is a feature of Internet Banking and provides quick and easy access to your accounts and common transactions on your mobile device. Internet Banking is a practical way to access full banking services from your computer, tablet or smartphone.  

• Who can use People's Choice Credit Union Mobile Banking?

  People's Choice Credit Union members registered for Internet Banking can use the Mobile Banking service.

• What services can I use with People's Choice Credit Union Mobile Banking?

  With Mobile Banking you can:

  • Check your account balance
  • View your transaction history
  • Transfer money from or to your own accounts with People's Choice Credit Union
  • Transfer money to other membership at People's Choice Credit Union
  • Transfer money to other financial institutions
  • Make a payment to anyone with an account with an Australian Financial Institution via mobile or email for more information visit the Pay Easy FAQs
  • Pay a bill using BPAY®

  Please note: Scheduled transfers can only be viewed and edited via Internet Banking and are unavailable via the Mobile Banking platform.

• Can I access Mobile Banking from overseas?

  If you travel outside Australia you may still have access to our Mobile Banking service. You should check with your telephone communications provider whether your mobile phone will be able to use relevant networks in those countries in which you are traveling. You might have extra charges for having your mobile on international roaming from your telephone communications provider.

• How do I adjust the Mobile Banking screen size on the screen of my phone?

  On most phones you can adjust the screen size to suit. Most phones have a menu screen which will enable you to change the view of your phone from 'slim' to 'widescreen' view for example.

• What if I lose my mobile phone, is my information secure?

  Yes. When you finish banking through People's Choice Credit Union Mobile Banking you can logout by tapping on the logout icon in the top right hand corner of the screen and therefore exit the system. None of the information accessed through Mobile Banking will be saved on your mobile phone. Do not save your Internet Banking password on your mobile browser in case of loss or theft on your mobile phone.
  
  If you press the Home button when logged into the app your session will remain active for 90 seconds.

• Are there transaction limits for Mobile Banking?

  The current Internet Banking daily limits for transferring money to your own accounts, other memberships at People's Choice Credit Union, other financial institutions or paying bills using BPAY® apply to Smartphone Banking, so any transfers and BPAY® payments made will be included in the daily Internet Banking limit totals.

• What types of accounts can I access from Mobile Banking?

  You can access any type of account you have access to on Internet Banking.

• How do I make transfers and payments using Mobile Banking?

  With Mobile Banking you can:

  • Transfer money from or to your own accounts with People's Choice Credit Union
  • Transfer money to other membership at People's Choice Credit Union
  • Transfer money to other financial institutions
  • Make a payment to anyone with an account with an Australian Financial Institution via mobile or email for more information visit the Pay Easy FAQs
  • Pay a bill using BPAY®

  Tap on the hamburger menu icon in the top left hand corner of the screen to display the menu options, then select from the options available.

  Please note: Scheduled transfers can only be viewed and edited via Internet Banking and are unavailable via the Mobile Banking platform.

• How can I use Mobile Banking to pay my bills?

  If you are using the:

  iPhone App: Select the Transfer Pay/Transfer option from the Navigation bar at the bottom of the page then select Bpay and enter Payment details.  To select a Bpay from your saved favourites, select the tab on the right hand side of the Bpay screen and then select the biller details.

  Android App: Tap on the hamburger icon  on the top left of the screen to display a list of payment options , then select Bpay from the list.  If you do not logout using the logout button your session will remain actve for 1 minute.

  Accessing via Browser: Select the Bpay symbol from the top Navigation bar and enter Payment Details.   To select a Bpay from your saved favourites start typing biller details in Saved Favourites and then select the favourite from the drop down list.