Find answers to some of the most common questions from our members
For your convenience there are options on how you can switch your transaction accounts to People's Choice:
For more information on why you should switch your transaction accounts to People's Choice Credit Union click here.
We offer a few options for you to activate your card.
1. Activate your card through our Mobile Banking App by selecting 'Card Management' from the menu within the app.
2. Activate your card online using internet banking
Simply log in to internet banking and click on 'Services' in the menu bar. Select 'Activate Card' and enter your new card number and expiry date, then click 'Activate Card'. Done!
Remember to sign the back of your new card prior to use.
Alternatively, we are here to assist with card activation at your local branch, or through our National Contact Centre at 13 11 82. To complete this process you will be asked to provide appropriate ID, including your Member Access Password (MAP) or a seven point ID process.
You can open an account online, by visiting your nearest branch or, if you’re already a member of People’s Choice Credit Union, by calling our National Contact Centre on 13 11 82.
How do I become a member of People’s Choice Credit Union?
You can become a People's Choice Credit Union member by buying a redeemable $2 share.
Your $2 share gives you part ownership in People's Choice Credit Union and allows you access to our wide range of products and services. It also lets you vote at our general meetings and in the annual election of Directors.
You can open a membership at your nearest People's Choice Credit Union branch and will need to make sure you have sufficient identification documents with you.
If you are unable to visit a People's Choice Credit Union branch or would prefer to open your membership at a Bank@Post Australia Post outlet, please call us on 13 11 82 for details.
What documents do I need to be identified?
The law requires us to verify your identity when you open an Account or Membership or when you become a signatory to an Account or Membership.
The documents required for identification purposes can be one or a combination of identification pieces as required under the Anti-Money Laundering and Counter-Terrorism Financing Act (2006).
When you visit a branch or Bank@Post outlet to become a member, please bring the following document/s with you:
Primary Documents with photograph
Primary documents without photograph
At least one of the documents you provide must contain your photograph or signature. There may be other acceptable ways to prove your identity. For more information please contact us. The law requires all identification to be current.
The same rules apply to becoming a signatory to an existing Account or Membership.
If you change your name (for example, upon marriage) you will need to give us suitable evidence. We will give you guidance on how to initiate this change.
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