Find answers to some of the most common questions from our members
Good choice! Simply apply to become a member and have your Tax File Number and identification handy.
To make switching easy, please provide us a list of all regular transactions from your previous financial institution.
Alternatively, click here to complete the form, return to us and we'll obtain a list on your behalf.
We offer a few options for you to activate your card.
1. Activate your card through our Mobile Banking App by selecting 'Card Management' from the menu within the app.
2. Activate your card online using Internet Banking
Simply log in to Internet Banking and click on 'Services' in the menu bar. Select 'Activate Card' and enter your new card number and expiry date, then click 'Activate Card'. Done!
Remember to sign the back of your new card prior to use.
Alternatively, we are here to assist with card activation through our National Contact Centre on 13 11 82 or by visiting your nearest branch. To complete this process you will be asked to provide appropriate ID, including your Member Access Password (MAP) or a seven point ID process.
How do I become a member of People’s Choice Credit Union?
You can open a membership at your nearest People's Choice Credit Union branch and will need to make sure you have sufficient identification documents with you.
If you are unable to visit a People's Choice Credit Union branch or would prefer to open your membership at a [email protected] Australia Post outlet, please call us on 13 11 82 for details.
What documents do I need to be identified?
The law requires us to verify your identity when you open an Account or Membership or when you become a signatory to an Account or Membership.
The documents required for identification purposes can be one or a combination of identification pieces as required under the Anti-Money Laundering and Counter-Terrorism Financing Act (2006).
When you visit a branch or [email protected] outlet to become a member, please bring the following document/s with you:
Primary Documents with photograph
Primary documents without photograph
At least one of the documents you provide must contain your photograph or signature. There may be other acceptable ways to prove your identity. For more information please contact us. The law requires all identification to be current.
The same rules apply to becoming a signatory to an existing Account or Membership.
If you change your name (for example, upon marriage) you will need to give us suitable evidence. We will give you guidance on how to initiate this change.
To open an Offset Account you must have a People’s Choice Credit Union Standard Variable Rate Home Loan or a Variable Rate Home Loan Package. You can open an Offset Account via our Mobile Banking App or in Internet Banking if you are an existing member. Alternatively you can call us on 13 11 82 or visit your nearest branch.
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