Find answers to some of the most common questions from our members
During the current COVID-19 pandemic, a decision has been made to switch off the Rent Default option across all IAG brands until further notice. CGU is not offering cover for Rent Default on new policies right now, so you can’t add it as an optional extra. There’s no change to your cover if you already have a Landlord Insurance policy that includes any of these options.
The more information you are able to give the CGU claims consultant, the quicker we will be able to process your claim.
You will need to provide the following details:
All excesses are specified in your insurance policy schedule or policy booklet and conditions regarding the payment of your excess will vary depending on the policy type, i.e. motor vehicle, landlords, etc.
Additional excesses apply for the following claim types:
- An earthquake
Multiple excesses will apply when there are a number of separate identifiable events. Where there are multiple areas of damage (e.g. malicious or deliberate) and CGU cannot clearly identify each as a separate event, a common sense approach needs to be adopted in the application of excesses.
Once your claim is lodged with CGU, they will allocate a claims consultant who will contact you with the next step. Your claims consultant will keep you informed about your claim's progress along the way.
CGU will give you a claim number which will be your ongoing reference to the claim. You can use this reference for all claims enquiries when providing information to CGU on your claim.
Some claims are simple, but others are more involved - either way, you can be sure that CGU will be working as quickly and efficiently as possible to process your claim.
You can choose your own repairer or supplier if you would like to. To do this you will need to provide CGU with a written quote from your chosen supplier. If the quote is found to be fair and reasonable (that is comparable to the quotes CGU have received), then you can engage your repairer or supplier.
Alternatively you can choose to use CGU’s Partner Repairers. This will simplify the process and save time. CGU’s supplier network is extensive and will attempt to provide you with prompt attention at a time that is convenient to you.
For queries on assessments and repairs you can call 13 11 82 from 8:00am - 8:00pm (ACST) Monday to Friday.
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