Find answers to some of the most common questions from our members
To use the switching service all you need is the BSB and Account number, Account Name and Signing Authority for both your old account and your People’s Choice Account.
People’s Choice will arrange to receive your Regular Payments List from your old financial institution. We’ll contact you to confirm the transfer of your regular payments and manage the switch of your regular payments to your nominated People’s Choice account.
Additionally, you may be contacted by the billing or crediting organisations to confirm your details and account changes in accordance with their policies.
While every effort is taken to ensure the list is complete, the Regular Payments List we receive may not include all regular or one-off payments and may include some cancelled arrangements. Please ensure you check the Regular Payments List thoroughly.
There will be a short transition timeframe to redirect your regular payments. Your old financial institution has five (5) business days to provide us with the Regular Payments list and the billing or crediting organisations may take some time to process the switching request. Additionally, some billing or crediting organisations require notice of a change of bank details well in advance of the billing date – if so, a switching notice given under this arrangement may not take effect until the next billing cycle.
In order to minimise any inconvenience and avoid dishonour fees from your old financial institution, you should maintain a sufficient amount of funds in your old account to cover direct debits that are scheduled during this ‘switch period’.
The switching service only applies to Transaction accounts that are owned by one or more persons (either individually or jointly) for non-business purposes. Savings accounts (such as the Online Saver Account), Business accounts (such as the Business Access Account) and any account owned by a corporation are not covered by the switching service.
Good choice! Simply apply to become a member and have your Tax File Number and identification handy.
To make switching easy, please provide us a list of all regular transactions from your previous financial institution.
Alternatively, click here to complete the form, return to us and we'll obtain a list on your behalf.
People’s Choice is the second largest Credit Union in Australia with over 375,000 members, more than 65 branches, advice centres and ATMs.
Being member-owned means our customers are actually our owners and have a direct say in how the business is run. Everything we do is designed to benefit our members and any profits we make are reinvested back into providing better products and services.
The switching service only applies to direct debit and direct credit payments.
No. Most financial institutions require customers to either phone or physically visit a branch to close their account and don't accept written authorisation.
If your old financial institution does accept written authorisation, here’s the form you can use to close your old account.
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