FAQ

Most popular questions...

• Is there a limit on how much foreign cash I can purchase?

  If ordering in branch the minimum order is $20AUD equivalent, however the order must cover the associated commission fee.
  
  If ordering online all orders are subject to a minimum value of $500AUD and a maximum value of $5,000AUD over 24 hour period.
  
  Travelex also have a maximum value of $20,000AUD over a rolling 21 day period.
  Orders over $2,000 require photo identification.

• What if my International Money Transfer payment hasn’t been received by the Beneficiary?

  There are different reasons why your payment may not have been received, including that it's still being processed or you have entered incorrect details, such as IBAN, Account Number or Beneficiary details. Incorrect details may result in the payment being rejected by the overseas bank or deposited into an unintended person's account that matches the details.

  If you believe that the payment has been sent incorrectly, please contact People’s Choice on 13 11 82.

• Are there restrictions on the amount of Foreign Currency I can bring into a country?

  Some countries impose restrictions on the import/export of local and foreign currencies. You should seek advice from an official government website for the country you may be visiting before placing your Foreign Currency order.

• How long does it take to receive a Foreign Currency order?

  If ordering Foreign Currency in branch the order will take between 24-48 hours. Once the order has been received a branch staff member will contact you to arrange collection.

  If ordering Foreign Currency online the timeframe is dependent on the payment method.  If paying by Visa Credit Card or Mastercard Debit Card, orders will be available to collect after 3 business days from your selected branch. 

  If the paying by BPAY, orders will be available after 5 business days from your selected branch.  You will also receive an email advising once your order has been dispatched and a staff member will contact you to arrange the collection of your order.

• What if my bank doesn’t show in the Find my Bank feature for International Money Transfers?

  Return to the Beneficiary field and confirm the details; if correct you can manually enter the bank details in the respective fields.

More questions...

• Why do I need to supply a Purpose of Payment?

  A Purpose of Payment explains the reason for the transfer, i.e. Tax Invoice, Goods or Services, Gift etc. Each country has its own policies, legislation and requirements for receiving money and in some cases you may be asked to provide further details.

• What is a Beneficiary?

  A Beneficiary is the person overseas that you are sending money to and may also be referred to as the Payee.

   

• What if I don’t know the Beneficiary Bank details for International Money Transfers?

  You can use the ‘Find a Bank’ feature in the Internet Banking and Mobile Banking App to confirm the Beneficiary Bank details. You can search by entering in the Bank Name, or other partial bank details you may have, this will then provide you with the complete details for the Bank if available. It is important to ensure you are validating the details against what the Beneficiary has.

• What if I can’t find the relevant field to enter parts of the Beneficiary information I have? E.g. I have been given a BIC Code and I can’t see a field titled that?

  A BIC Code is equivalent to a SWIFT Code and can be entered in this field.

  Each country has different information that is required when sending money to a bank account. For example in Australia and New Zealand a BSB and Account Number is required. A BSB is similar to a BIC, Routing Code or Sort Code; it is a way to identify which bank you are sending the money to.

  You should always confirm the Beneficiary details prior to sending a payment.