FAQ

Most popular questions...

• What if I don’t know the Beneficiary Bank details for International Money Transfers?

  You can use the ‘Find a Bank’ feature in the Internet Banking and Mobile Banking App to confirm the Beneficiary Bank details. You can search by entering in the Bank Name, or other partial bank details you may have, this will then provide you with the complete details for the Bank if available. It is important to ensure you are validating the details against what the Beneficiary has.

• What if my bank doesn’t show in the Find my Bank feature for International Money Transfers?

  Return to the Beneficiary field and confirm the details; if correct you can manually enter the bank details in the respective fields.

• What if my International Money Transfer payment hasn’t been received by the Beneficiary?

  There are different reasons why your payment may not have been received, including that it's still being processed or you have entered incorrect details, such as IBAN, Account Number or Beneficiary details. Incorrect details may result in the payment being rejected by the overseas bank or deposited into an unintended person's account that matches the details.

  If you believe that the payment has been sent incorrectly, please contact People’s Choice on 13 11 82.

• What if I can’t find the relevant field to enter parts of the Beneficiary information I have? E.g. I have been given a BIC Code and I can’t see a field titled that?

  A SWIFT code (also known as a SWIFT- BIC or SWIFT ID) is a standard format for identifying banks. It is 8 or 11 digits long. A bank code comes in various different forms and is similar to the BSB number used here in Australia.

• What is an IBAN?

  Some countries have a requirement that IBAN's are mandatory, while others have it as a preferred method of recording the customer's bank account number. Please ensure to confirm all beneficiary details including IBAN if required

More questions...

• What is a Beneficiary?

  A Beneficiary is the person overseas that you are sending money to and may also be referred to as the Payee.

   

• Why do I need to supply a Purpose of Payment?

  A Purpose of Payment explains the reason for the transfer, i.e. Tax Invoice, Goods or Services, Gift etc. Each country has its own policies, legislation and requirements for receiving money and in some cases you may be asked to provide further details.