FAQ

Most popular questions...

• What if I don’t know the Beneficiary Bank details?

  You can use the ‘Find a Bank’ feature in the Mobile Banking App and Internet Banking to confirm the Beneficiary Bank details. You can search by entering in the Bank Name, or other partial bank details you may have, this will then provide you with the complete details for the Bank if available. It is important to ensure you are validating the details against what the Beneficiary has provided.

• What if my bank doesn’t show in the Find my Bank feature?

  Return to the Beneficiary field and confirm the details; if correct you can manually enter the bank details in the respective fields. 

• What if my payment hasn’t been received by the Beneficiary?

  There are different reasons why your payment may not have been received, including that it's still being processed or incorrect details, such as IBAN, Account Number or Beneficiary details. Incorrect details may result in the payment being rejected by the overseas bank or deposited into an unintended persons account that matches the details.

  If you believe that the payment has been sent incorrectly, please contact People’s Choice on 13 11 82.

• What if I can’t find the relevant field to enter parts of the beneficiary information I have? E.g. I have been given a BIC Code and can’t see a field titled that?

  A BIC Code is equivalent to a SWIFT Code and can be entered in this field.

  Each country has different information that is required when sending money to a bank account. For example in Australia and New Zealand a BSB and Account Number is required. A BSB is similar to a BIC, Routing Code, Sort Code or SWIFT Code; it is a way to identify which bank you are sending the money to.

  You should always confirm the Beneficiary details prior to sending a payment.

• What is an IBAN?

  An IBAN is an International Bank Account Number, used to identify overseas bank accounts. An IBAN can be up to 34 characters long depending on the country. Each country has a fixed length and will start with 2 letters relating to the country e.g. the United Kingdom’s IBAN is 22 characters long and starts with GB.

More questions...

• What is a Beneficiary?

  A Beneficiary is the person overseas that you are sending money to and may also be referred to as the Payee.

   

• Why do I need to supply a Purpose of Payment?

  A Purpose of Payment explains the reason for the transfer, i.e. Tax Invoice, Goods or Services, Gift etc. Each country has its own policies, legislation and requirements for receiving money and in some cases you may be asked to provide further details.