FAQ

Most popular questions...

• How can I avoid ATM fees?

  To avoid an unwanted transaction fees we recommend you withdraw cash from a People’s Choice ATM, another major financial institution’s ATM (such as the Big Four banks and BankSA), a supermarket self-service checkout or participating retailers using EFTPOS facilities. 

  We encourage you to check for fees before completing any transaction at an ATM.

• Where can I find a People's Choice ATM?

  Our ATMs can be found at our branches, which are shown on the branch Locator tool via our website or using the People’s Choice banking App.

• What will the new Peoples Choice ATM look like?

  People’s Choice ATMs can be recognised by our logo and our People's Choice green. 

  

• Will I be advised of any fee when using a non-People's Choice ATM?

  Yes. Before any transaction (withdrawal or balance check)is finalised the ATM will display the operator’s transaction fee and offer you the option to accept the fee and continue, or decline the fee and cancel the transaction. You can decline and end the transaction at this point to avoid the fee.

  We recommend you always check for fees before completing an ATM transaction.

• What is happening to rediATM and when?

  From Friday, 1 March 2019, People’s Choice will leave the rediATM Scheme and introduce our own branded fleet of ATMs predominantly located at our branches.

  Learn more about alternative ATM options for fee-free withdrawals.

More questions...

• Why are People's Choice leaving the rediATM scheme?

  Participating in the rediATM scheme is a large investment of our member’s money. Recent industry-wide changes introduced thousands of fee-free ATMs and with the use of ATM services declining, we decided to invest this saving towards ongoing development of services that members are using more and more.

• What does leaving the rediATM scheme mean for me?

  You are likely to incur a fee if you use rediATMs from 1 March 2019. However, you will have access to thousands of other fee-free cash withdrawal options including:

  • People’s Choice branded ATMs – located predominantly at our branches which are shown on the branch Locator tool via our website or App.
  • Thousands of ATMs operated by other major financial institutions including the Big Four banks and BankSA.
  • Participating retailers using eftpos facilities including Coles and Woolworths self-service checkouts.
  • [email protected] through Australia Post, with the first two transactions fee-free each month.
• Will anything change with the functionality on a Peoples Choice ATM?

  No, the following functionalities will still be available at a People’s Choice ATM for our members to use free of charge:

  • Cash withdrawals from up to 3 transaction accounts if they are linked to your card
  • Cash and/or cheque deposits at deposit taking ATM’s to accounts linked to your card – up to 3 Transaction Accounts/Savings Accounts and 2 loans
  • Transfers between your People’s Choice accounts linked to your card – up to 3 Transaction Accounts/Savings Accounts and 2 loans
  • Change of your PIN
  • Account Balances
• Can I deposit to my accounts at a non-People's Choice Deposit Taking ATM?

  No, you won’t be able to deposit to your People’s Choice Accounts at non-People’s Choice ATMs. You will still be able to deposit to your People’s Choice Accounts through a People’s Choice Deposit Taking ATM,  [email protected] through Australia Post or at a branch.

• Can I have rediATM transaction fees waived from 1 March 2019?

  No, fees at rediATMs are charged by the ATM owner and not People’s Choice. To avoid any unwanted transaction fees from 1 March 2019, we recommend you withdraw cash from a People’s Choice ATM, another major financial institution’s ATM (such as the Big Four banks and BankSA), a supermarket self-service checkout or participating retailers using eftpos facilities. 

  We encourage you to check for fees before completing any transaction at an ATM.

• Can I change my PIN at a non-People's Choice ATM?

  No, you won’t be able to change your PIN at non-People’s Choice ATMs. You will be able to continue changing your PIN at a People’s Choice ATM and Internet Banking and Mobile Banking Apps.

• Who is charging me a fee at a non-People's Choice ATM?

  Any fees charged at an ATM (including rediATMs) are charged by the owner of the ATM. Like many other major financial institutions, we allow anyone (whether they are a member or not) to withdraw cash from People’s Choice ATMs free of charge.

   

• What accounts will I be able to access at non-People's Choice ATMs?

  From 1 March 2019 you will be able to access your second Savings Account at non-People’s Choice ATM’s and EFTPOS by selecting the cheque option. Your savings 1 account will continue to be available by selecting 'savings' or 'credit'. People’s Choice will advise of the change on our website when this capability is available.

  Members with a People’s Choice Credit Card or Platinum Card can already access their first and second Savings Account when using a non-People’s Choice ATM.

• Can I transfer between my accounts at a non-Peoples Choice ATM?

  No, you won’t be able to transfer money between your People’s Choice Accounts at non-People’s Choice ATMs. You will still be able to transfer funds between your People’s Choice Accounts through a People’s Choice ATM,  Internet Banking and Mobile Banking Apps, phone banking or at a  branch.