FAQ

Most popular questions...

• How do I set up Quick Balance?

  Log In to your People’s Choice Mobile Banking App and select ‘Accounts’, then simply tap the ‘Quick Balance’ icon  next to your preferred accounts. 

• What is Quick Balance?

  Quick Balance is a fast and easy option to view the available balance of up to four People's Choice bank accounts, without logging in.

  This is an optional, secure feature to view your available funds only. You will need to log in to perform any transactions. 

  Please note, Quick Balance is not available on lending or term deposit accounts. 

• How can I send a payment to a People’s Choice member?

  Pay Member and Pay Anyone are now together as ‘Pay Anyone’. To pay a People’s Choice member, simply select ‘Pay Anyone’ in Internet Banking or your Mobile Banking App, select 'PayID' or 'BSB & Account Number' and follow the steps to complete your payment.

• Where is my App short cut (Android users)?

  Once you have downloaded the updated App to your device you may need to reinstall your shortcut on your home screen. This is a function that occurs when updating Apps across Android devices.

• Where is the jetty from the home screen located?

  Coffs Harbour, NSW. 

More questions...

• Why can I enter a long description for some payments and not others?

  The description field for Fast Payments is 280 characters. When 280 characters are available this means that you will be making a Fast Payment.

  When making a Fast Payment, the Osko logo will be displayed on the Payment Confirmation screen within Internet Banking and the Mobile Banking App and you will be able to enter a payment description of up to 280 characters.

  If your payment cannot be processed as a Fast Payment you will only be able to use 18 characters and your payment will be delivered in 48-72 business hours.

• What devices are supported?

  The People’s Choice Mobile Banking App is supported on the following devices:

  • Android version 5.0 software and above
  • iOS version 9.0 software and above
• How can I update to the latest Mobile Banking App?

  You can update to the latest Android App from the Google Play Store and the iOS (Apple) App from the App Store on your smartphone. Simply open your App Store, find the People’s Choice Credit Union Mobile Banking App, and select ‘Update’.

  Note: The App is supported on the following:

  - Android version 5.0 software and above

  - iOS version 9.3 software and above

• How can I download the People’s Choice Mobile Banking App?

  The People’s Choice Mobile Banking App is available from the Google Play Store and the App Store. On your smartphone, simply search for People’s Choice Credit Union.

• Will my existing Payee details remain after the App upgrade?

  Yes, all of your existing Payees will automatically transfer across once you have downloaded the latest version of the People’s Choice Mobile Banking App.

• Why do I need to accept Terms and Conditions again?

  Terms and Conditions are a legal requirement to ensure that our members are informed of the terms of use and legal obligations when using the App. By reading and accepting the Terms and Conditions you are accepting that you are informed and willing to use the App based on those terms and conditions. 

• Why are you updating your App?

  As more of our members move to digital banking, it’s important that we deliver an App with continual improvements, enhanced functionality and one that is user friendly. With our Apps you can bank on the go - anywhere, anytime.