FAQ

Most popular questions...

• Is Wifi needed to use People's Choice Secure Code?

  If there is no access to data or Wifi, you can still access the Secure Code function.

  Full access to the People's Choice App and Secure Code can be used on Smart Devices when you have access to data or Wifi.

• Can People's Choice Secure Code be used when travelling overseas?

  Yes, the People's Choice App and Secure Code can be used on Smart Devices if you have access to data or Wifi. If there is no access to data or Wifi, you can still access the Secure Code function.

• How many devices can be registered?

  Up to 5 devices can be registered per member; it is a good to have a back up smart device or download an Access App to a PC or laptop that can be used if your main device is not available.

• Do I need the latest People's Choice App version to access People's Choice Secure Code?

  Yes, you will need to update your People's Choice Mobile App to access and use People's Choice Secure Code.  

  If you do not have an iOS or Android device you will be able to download the Symantec Access App that can be downloaded to a device (phone, tablet, PC) that is able to generate a Secure Code.

• How does People's Choice Secure Code work?

  People's Choice Secure Code makes digital payments and access easier and quicker for you and allows you to transact where ever and whenever you choose.

  You may be prompted for a Secure Code lasting 30 seconds when you:

  • Update your contact information
  • Pay someone for the first time
  • Activate your card
  • Add a BPAY biller
  • At login when travelling

   

More questions...

• What is People's Choice Secure Code?

  People's Choice Secure Code is the key to unlocking your digital banking now and into the future. It's an extra layer of verification that goes beyond the basic username and passwords to give you secure access to your banking.

  People's Choice Secure Code is replacing SMS Verification and Personal Icons to bring you enhanced digital security and real time fraud detection. Making digital banking easier and more secure for you, to transact anytime and anywhere....even when you travel.

• How is People's Choice Secure Code accessed?

  People's Choice Secure Code will be available via:

  • People's Choice Mobile Banking App: Available for Android and iOS devices. The Secure Code will generate within the People's Choice App or via a Secure Code Push Notification to the App
  • Access App:  A Symantec App that can be downloaded to a device (phone, tablet, PC) that is able to generate a Secure Code
• Why are we changing to People's Choice Secure Code?

  People's Choice is committed to improving online security for our members' and we understand that with the development of technology, comes the need to enhance online security.

  People's Choice Secure Code is a more secure solution, and is available to all members, including those who do not have an Australian mobile or landline, offering sophisticated real-time, at login fraud detection and a superior user experience.