Find answers to some of the most common questions from our members
Some countries impose restrictions on the import/export of local and foreign currencies. You should seek advice from an official government website for the country you may be visiting before placing your Foreign Currency order.
The delivery timeframe is dependent on the payment method if ordering Foreign Currency online. If paying by Visa Credit Card or Mastercard Debit Card, orders will be available to collect after 3 business days from your selected branch.
If the paying by BPAY, orders will be available after 5 business days from your selected branch. You will also receive an email advising once your order has been dispatched and a staff member will contact you to arrange the collection of your order.
Online Foreign Currency orders are subject to a minimum order value of AU$500 and a maximum total value of AU$5,000 over a 24 hour period (and a maximum total value of AU$20,000 over a rolling 21 day period). ID is required for collection at preferred branch.
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