Within Australia

Call us on 13 11 82 or visit your nearest branch during business hours. We can cancel your current card and arrange for a new card to be mailed to you.

Outside of business hours, please call the Visa 24 hour hotline on 1800 648 027. You'll then need to contact us to arrange for a new card to be sent.

There may be a fee for ordering a replacement card. Refer to our Disclosure documents for more details.


Overseas

If you're overseas when you lose your card, please contact us on +61 2 8299 9101. To arrange for an emergency Visa card to be issued to you, please visit the Visa website to find the contact details for each country.


Card fraud

Please call 1300 705 750 (available 24/7) or +61 2 8299 9534 if calling from overseas.

Our consultants may call you to confirm suspicious transactions on your card, or send you an SMS from +61 437 126 492.
From 21 March 2023, you may also receive an SMS from +61 489 988 024, to confirm particular transactions. 

Please be aware, we will never send you an SMS containing links, and we will never ask for sensitive information via SMS, such as an access code, OTP or Internet Banking password. 

If you fail to promptly report any security breaches on your Account, you may increase your liability for any unauthorised transactions. 

FAQs

  • What do I do if my card Is lost or stolen?

    If your card is lost or stolen during business hours, call us on 13 11 82 or visit your nearest branch as soon as possible. We can cancel your current card and arrange for a new card to be mailed to you.

    Outside of business hours, call the Visa 24 hour hotline on 1800 648 027. You'll then need to contact us to arrange for a new card to be sent.

    If you're overseas when you lose your card, please contact us on +61 2 8299 9101. If you need to arrange for an emergency Visa card to be issued to you, visit the Visa website to find the contact details for each country.

    There may be a fee for ordering a replacement card. Refer to our Disclosure documents for more details.
  • What do I do if there has been a transaction on my account that is not authorised?

    Call us immediately on 13 11 82, contact us via the website, or go to your nearest branch and speak with a consultant.
  • Why would I be asked to confirm personal details and is this safe?

    Each time you make an online purchase, Visa Secure assesses the risk level of the transaction – certain activity may seem out of the ordinary, maybe because it’s a high dollar value, or a retailer you’ve never bought with before. If People’s Choice is concerned a transaction may be fraudulent, you will be prompted to confirm your identity, and you will be requested to enter some personal details unique to your account with us. This information is used only to verify your identity, and is not stored by Visa Secure, nor is it passed to anyone including the online merchant.

Need some help? We've got you covered. 

Get in touch with us and we can help you get the answers you need.