New Payments Platform

What do I do if I have a loan repayment due on the day of the payroll split?
If you have a loan repayment that is due on the day of the payroll split, please contact us on 13 11 82 to avoid late payment fees.
How do I know which payment senders are using my member number?
While you won’t be able to tell from viewing your transactions whether the sender used your member number or account number, we'll be contacting all affected members over the next few months and this will include the details of suppliers who have recently used your member number to send a payment.
Who will need my updated payment details?
Providers using your member number could range from Centrelink, Medicare, insurance providers, payroll, tax refunds, phone bills etc.

When should I set up a scheduled payment?
Scheduled payments should be set up the day your payment reaches your account.
Where do I find my bank details?
To find your BSB number, log in to Internet Banking or our Mobile Banking App. Your BSB will appear in the top right-hand corner in Internet Banking or the top left-hand corner in the App, after you click the three bars.

To find your Account Number, select Accounts from the menu. Your accounts will be listed below with the account type followed by Acc with a list of numbers. These numbers are your account number. Please make sure your account number is entered without any zeros at the front.

Your Account Name is usually your name.
What is a PayID?
PayID is an easy way to make sending and receiving payments simpler. It allows you to link financial accounts to more common information such as your mobile number or email address.

Your accounts will still have a BSB and Account Number, but you will be able to provide your PayID to receive payments without sharing your BSB and Account Number. You can also send money to others using their PayID.
How can I create a PayID?
A PayID can be created within Internet Banking or your Mobile Banking App.
Simply select ‘Manage PayID’, click ‘Create New PayID’, fill in the required fields and complete the steps. For detailed instructions please view our instructional video here.

Step 1	Select Transfer/Pay in the toolbar and then select Transfer.
Step 2	Select the account you wish to transfer to and from and complete the Reference and Amount. Then select Schedule Payment.
Step 3	Select the date of your first payment, the frequency of the payments and the number of payments you wish to make or click ‘Ongoing’ for ongoing payments.
Step 4	Click on the ‘Set Schedule’ button to proceed. Click ‘Confirm’ to verify the payment details or the ‘Edit Payment’ link if you wish to modify the payment details.

Step 1	Select Transfer on the left toolbar, then select the account you wish to transfer to and from and click the green arrow.
Step 2	Type the amount you wish to transfer and click Schedule Payment.
Step 3	Select Once or Multiple for ongoing payments and then select the payment date, frequency and choose either Ongoing or choose the number of payments.
Step 4	Confirm the payment details by clicking the green arrow. Then complete your description (this is what will show up on your statement).
Step 5	Select Schedule Transfer if all the details are correct or click the pencil button in the top right corner if you wish to modify the payment details.

Step 1	Log in to Internet Banking and select the ‘Services’ tab and ‘Direct Credit’ from the slide-out menu.
Step 2	Your existing Credit/s will be displayed on the Summary page.
Step 3	If you want to modify, delete or add splits, click on the relevant Credit and either modify the existing Split or use the 'Add' and 'Delete' buttons to Add or Remove Splits. Click the 'Save' button at the bottom of the page to save all changes.

hi...