Alerts

Important Info – changes to the way your online Visa Card purchases are verified.

As of 14 October 2020, when you’re making online purchases using a Visa Card you may be prompted with a request to enter a one-time password (OTP) sent to your mobile number. This provides added security for purchases that are automatically deemed high risk by Visa Secure (previously known as Verified by Visa). Where a one-time password (OTP) is needed to proceed, this will be sent to the mobile number you have registered with People’s Choice.

Be sure to check that the mobile number we have on file from you is correct. Check and update your details at this link.

We’re moving to the New Payments Platform (NPP) to provide more convenient banking for our members, along with all Australian Financial Institutions.

Many members already utilise the benefits of NPP but soon you'll no longer be able to make payments in and out of your account using your member number. This means payroll splits will also be rejected.

Find out how to set up payments with your BSB and account number, how to set up scheduled payments in our Mobile Banking App and Internet Banking, viewing your existing payroll split and much more at this link. 

Members have been receiving calls impersonating People’s Choice or other Financial Institutions.

Some common indicators and information asked of members during these scam calls included;

• Calling to advise that a company (sometimes referenced as Global Travel Agency or a company from America) were trying to take $800 from their account
• Ask general questions in relation to how they bank, pay bills and how they access internet banking
• Ask to log into internet banking and/or provide their member numbers
• Ask for full card details including expiry & CVV numbers
• Providing People's Choices general phone number 13 11 82 when asked for a number
• Callers reported to have a strong Asian or Indian accent

Advice if you are receiving scam calls:

• Never provide banking or personal information
• Never download software from unsolicited callers to your PC/Devices
• Never log into internet banking at the request of the caller
• Hang up on unsolicited callers and independently locate the legitimate organisations phone number and contact them
• Legitimate organisations will never call you and ask you to provide personal or banking information
• Refer them to https://www.scamwatch.gov.au/ for the latest information on scams and how to protect themselves

If you do receive a call that shows indicators like the above, please call us on 13 11 82 and let us know.