Tips to help you stay safe with online banking
People’s Choice uses industry-standard encryption to help you to stay safe while you’re online banking with us. There are also some things you can do:
Our Mobile Banking App has the same high level of security as our Internet Banking, so you can bank on the go, stress-free. Check out our tips for keeping your Mobile Banking secure:
If you see any unauthorised transactions on your account or you think your details may have been compromised, change your passwords straight away and call us on 13 11 82.
People’s Choice improving card transaction security for members
We have partnered with Vigil to bring you improved security when using your cards. To improve the efficiency of managing and taking action on possibly fraudulent card transactions, you may receive an SMS from Vigil in case a card transaction is deemed suspicious. This is based on a range of factors in relation to the card transaction, which may have been either approved or declined.
Should you receive an SMS, the message will include the last four digits of your card number, value, and time of the transaction. You can then simply respond with “Yes” to confirm the transaction is genuine or “No” to confirm the transaction was not genuine.
If you respond that the transaction is genuine, you’ll receive a second SMS to confirm your card’s been unblocked and to re-attempt the transaction if it was declined.
If the transaction is not genuine, you’ll receive a message that the card remains restricted and will receive a phone call.
Or you can call 1300 705 750 so we can assist further.
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