BSB 805 050

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BSB 805 050

Digital Banking

Tips to help you stay safe with online banking

People’s Choice uses industry-standard encryption to help you to stay safe while you’re online banking with us. There are also some things you can do:

  • Always type '’ into your browser when you use Internet Banking
  • Check your last login date and time when you sign in to make sure it’s correct
  • While you’re using Internet Banking, be wary of pop-ups that ask for personal information or ask you to click on links
  • Be careful if you’re using a public computer or free public Wifi – make sure your private details are protected and log out when you’re finished
  • Always use secure sites that have a padlock icon in your browser 
  • Don’t click on links in emails that ask for your account, card or personal details
  • Use email to confirm transactions and help monitor your account
  • Change your Internet Banking passwords often and don’t use the same password for other accounts or systems
  • Don’t record or share your Internet Banking passwords with anyone else
  • Make sure your computer’s anti-virus software is installed and up to date
  • Immediately contact People's Choice if your computer has been infected with a virus or malicious software

Our Mobile Banking App has the same high level of security as our Internet Banking, so you can bank on the go, stress-free. Check out our tips for keeping your Mobile Banking secure:

  • When you’re not using your device, lock it and keep it in a safe place
  • Avoid using the same PIN for your device and for the Mobile Banking App
  • Don’t store your banking PINs or passwords on your device
  • Let us know immediately if your device is stolen or lost
  • Delete People’s Choice text messages
  • Never send any personal information via text message
  • Don’t hack or modify your device
  • Install and maintain appropriate security software for your device
  • Install and keep up to date anti-virus software for your device
  • Only download apps from reputable sources
  • Check privacy policies and permissions of any apps you download

If you see any unauthorised transactions on your account or you think your details may have been compromised, change your passwords straight away and call us on 13 11 82.

People’s Choice improving card transaction security for members

We have partnered with Vigil to bring you improved security when using your cards. To improve the efficiency of managing and taking action on possibly fraudulent card transactions, you may receive an SMS from Vigil in case a card transaction is deemed suspicious. This is based on a range of factors in relation to the card transaction, which may have been either approved or declined.
Should you receive an SMS, the message will include the last four digits of your card number, value, and time of the transaction. You can then simply respond with “Yes” to confirm the transaction is genuine or “No” to confirm the transaction was not genuine.

If you respond that the transaction is genuine, you’ll receive a second SMS to confirm your card’s been unblocked and to re-attempt the transaction if it was declined.
If the transaction is not genuine, you’ll receive a message that the card remains restricted and will receive a phone call.
Or you can call 1300 705 750 so we can assist further.

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