I sincerely apologise for the inconvenience and frustration caused over the weekend due to the loss of access to our internet banking, mobile banking apps, website and phone banking.
Whilst the outage was caused by our service provider and affected a number of other credit unions and banks, I take full responsibility for the difficulties this created for many of our members.
You expect absolute reliability of your banking services with People’s Choice. So do I, and so do all our staff who I thank for working together to support our members and keep them updated during this time.
While these services have now been reinstated, our staff will continue to support members with any enquiries or concerns as a result of the outage.
I take this disruption extremely seriously and I will be acting swiftly to address the performance and reliability of our supplier at the highest level to ensure improved reliability of service for our members.
Thank you for your patience and your continued support of People’s Choice.
Chief Executive Officer