We're here to support you during Coronavirus

People’s Choice is here to support you as the Coronavirus (COVID-19) situation evolves.

We’re here to support our members through these unprecedented times and are introducing new measures to support those experiencing financial difficulty due to impacts from Coronavirus, such as loss or reduction of income.

Important updates regarding our branches

Temporary closures of certain branches to ensure we continue to meet our members’ banking needs and place our staff where they are needed most.

Read more

We are updating this page frequently to provide you with the latest information.

Contacting us 

Many of our branches remain open, however please consider using our digital banking options including Internet Banking and our Mobile Banking App where possible or calling us on 13 11 82. If you need to visit a branch, please only visit if you are well, and be sure to follow social distancing guidelines.

Together, we will get through this, please stay safe.

We understand how frustrating it can be in this current time to not receive the support you need. At People's Choice, we won't leave you on hold. Our local team will always answer your calls during business hours.

Our Lending Specialists will call you back in a few hours.

And we’ll conditionally assess your loan application within a day of receiving your required information.

To support our Members, we will:

Defer home loan, personal loan and line of credit repayments for up to six months*

If you have a home loan, personal loan or line of credit account^ that is less than 30 days in arrears you will not have to make any repayments for up to six months*. Interest will continue to capitalise on your loan and fees and charges may still be applied. Deferring your repayments means that you may end up paying more interest over the life of the loan.

If your loan has a redraw facility and you are in advance of your required repayments, the in advance amount available for redraw will reduce by the amount of your usual repayments as they fall due, even if you have deferred your payments.

If you need to access this money during this period, redraw it before the dates on which your usual repayments fall due and/or transfer your available redraw to another account.

Allow you to redraw your loan

If you are in advance you can redraw against your loan. We have also made this option available for fixed rate home loans. See our usual terms and conditions that apply to redraws.

Reduce your repayments

We’d usually recommend to leave your loan repayments at the higher level, even when interest rates drop. But if you’re experiencing financial difficulty, you do have the option to reduce your repayments as low as the minimum in need.

Update rates for members

We have made changes to some of our rates. Please find more information on these rate changes here.

Visa Card Transaction Dispute

If you are experiencing a Visa dispute, for example a travel or event cancellation, and the merchant is not assisting you, visit our Visa Card Transaction Enquiry (Disputes) page to see how we can help.

To support Small Business, we will:

Defer business loans and business line of credit account repayments for up to six months^*

If you have a business loan or business line of credit account^{^} that is less that 30 days in arrears you will not have to make any repayments for up to six months*. Interest will continue to accrue and fees and charges (if applicable) may still be applied. Deferring your repayments means that you may end up paying more interest over the life of the loan.

If your loan has a redraw facility and you are in advance of your required repayments, the in advance amount available for redraw will reduce by the amount of your usual repayments as they fall due, even if you have deferred your payments.

If you need to access this money during this period, redraw it before the dates on which your usual repayments fall due and/or transfer your available redraw to another account.

Defer annual reviews

For the next 6 months to allow you to focus on what’s important at this time, your business.

*Before the deferred period ends, we will recalculate the amount of the ongoing repayments you are required to pay after the end of the deferred period to ensure your loan is repaid over the same loan term

^If you have a line of credit you will continue to be able to access credit, up to your Credit limit, but the amount available will reduce as interest and applicable fees and charges are added to the balance