We're here to support you during Coronavirus

People’s Choice is here to support you as the Coronavirus (COVID-19) situation continues to evolve.

We’re here to help our members through these unprecedented times. We’re working to support members experiencing financial difficulty due to impacts of Coronavirus, such as loss or reduction of income. We are updating this page frequently to provide you with the latest information.

Important updates regarding our Victorian branches

Temporary closures of all Home Loan Centres, temporary closures of some branches and changes to opening times for all remaining branches in Victoria. This is to ensure we continue to meet our members’ banking needs, place our staff where they are needed most and look after the safety of all.

Read more

Contacting us 

Many of our branches remain open, however please consider using digital banking alternatives including Internet Banking and our Mobile Banking App where possible, or alternatively get in touch with us on 13 11 82.

If you need to visit a branch please only visit if you're well, and be sure to follow social distancing guidelines. As many of our branches are either temporarily closed or open with reduced hours, be sure to check out our branch updates here.

Together we will get through this. Please stay safe.

We understand how frustrating it can be in this current time to not receive the support you need. At People's Choice, we won't leave you on hold. Our local team will always answer your calls during business hours.

Our Lending Specialists will call you back in a few hours.

And we’ll conditionally assess your loan application within a day of receiving your required information.

To support our members, we will:

Work with you to put in place arrangements that suit your circumstances

If you are experiencing ongoing financial difficulty due to COVID-19 and can’t meet your loan, line of credit, overdraft, credit card or business banking obligations, please contact us as soon as possible. We want to understand your circumstances and discuss with you what assistance we may be able to provide. Options may include extending the length of your loan, converting to interest-only payments for a period of time, consolidating debt or a combination of these and other measures.

People’s Choice has helped thousands of members by deferring their loan repayments for up to six months. Many of those members have already been able to restart repayments. For those members who have not fully recovered from the financial impacts of COVID-19 by the end of their payment deferral period and are unable to restart full repayments, we will explore possible further relief arrangements. This may include an extension of the payment deferral period.

Any new or extended relief arrangement will follow discussions with you, to ensure we fully understand your challenges and so the support we provide is appropriate for your situation. 

Allow you to redraw your loan

If you are in advance you can redraw against your loan. We have also made this option available for fixed rate home loans. See our usual terms and conditions that apply to redraws.

Reduce your repayments

We’d usually recommend you leave your loan repayments at the higher level, even when interest rates drop. But if you’re experiencing financial difficulty, you do have the option to reduce your repayments as low as the minimum required repayment.

Updated rates for members

We have made changes to some of our rates. Please find more information on these rate changes here.

Visa card transaction disputes

If you are experiencing a Visa dispute, for example a travel or event cancellation, and the merchant is not assisting you, visit our Visa Card Transaction Enquiry (Disputes) page to see how we can help.