BSB 805 050

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BSB 805 050

We're here to support you during Coronavirus

Current as at 19 November 2020.

People’s Choice continues to support you as the Coronavirus (COVID-19) situation evolves. 

We’re here to help you through these unprecedented times and we’ll support you if you’re experiencing financial difficulty due to the impacts of Coronavirus, such as loss or reduction of income. We’re updating this page frequently to provide you with the latest information surrounding the challenges of Coronavirus.

Together we will get through this. Please stay safe.

How we’ll support you

Work with you to make arrangements to suit your personal circumstances

If you’re experiencing ongoing financial challenges due to COVID-19 and can’t meet your loan, line of credit, overdraft, credit card or business banking obligations, please get in touch with us as soon as possible.

While speaking with you about your personal circumstances we can discuss the type of assistance we may be able to provide to you. Assistance may include; extending the length of your loan, converting to interest-only payments for a period, consolidating debt or a combination of these, and other measures.

We’ve already helped thousands by deferring loan repayments for up to four months. Many of whom have already been able to restart repayments. If you’ve not fully recovered from the financial impacts of COVID-19 by the end of your payment deferral period, and are unable to restart full repayments, get in touch on 13 11 82 and we’ll explore possible extra relief arrangements. Extra relief may include an extension of the payment deferral period.

We’ll speak to you before applying new or extended relief arrangements to ensure we fully understand your challenges, and so that the support we provide you is appropriate for your situation. 

Allow you to redraw your loan

If you’re in advance of your loan repayments, you’ll be able to redraw against your loan. We‘ve also made this option available to you if you have a fixed rate home loan. For terms and conditions that apply to redraws, visit this link.

Provide the option to reduce your repayments

We’d usually recommend you leave your loan repayments at the higher level, even when interest rates drop. But if you’re experiencing financial difficulty, you do have the option to reduce your repayments as low as the minimum required repayment.

Updated interest rates for loans and investments

We continue to review our rates regularly taking into account regulatory requirements, funding costs, market demands and the impacts of Coronavirus.

Our current rates for home loans, personal loans, saving accounts and term investments are available at this link.

Help you with Visa card transaction disputes

If you’re experiencing a Visa dispute, for example a travel or event cancellation, and the retailer isn’t assisting you, we may be able to help. Visit our Visa Card Transaction Enquiry (Disputes) page for more information at this link.

Offer financial hardship assistance

We provide financial hardship assistance all year long. If you need help with your financial situation, you can find more information on financial support and what it means at this link.


Banking with us, at home

Staying home is the safest place right now, so we encourage you to do your day-to-day banking the safest way too, from home. Consider using safe and secure digital banking options including Internet Banking and our Mobile Banking App, available to you 24/7, or use phone banking where possible to do so and during operating hours by calling 13 11 82.

If you absolutely must visit a branch, for the safety of the community, please only do so if you're well. Many of our branches are closed for now or on temporary reduced opening hours due to government restrictions and social distancing guidelines. Be sure to check out our branch opening hours latest updates at this link.  


Contactless payments

To help reduce physical contact when you’re out shopping, Visa temporarily increased contactless payment limits, from $100 to $200 when paying with your smartphone or wearable device. Increasing the limit allows you to shop safer by reducing the frequency of you having to enter your PIN.   

You can make contactless payments with an eligible smartphone or wearable device at participating merchants where you see this logo.


Get in touch with us

At People's Choice, we won't leave you on hold. Our local team will always answer your calls during business hours, our Lending Specialists will call you back in a few hours, and we’ll conditionally assess your loan application within a day of receiving the required information.

Get in touch with us 8am – 8pm Monday – Friday and 8:30am - 4:30pm Saturday (ACST) by calling  13 11 82.


Keep your eyes open for scams

Sadly, criminals use opportunities such as the Coronavirus outbreak to set up scams. Anyone could be the target of a scam that is often received by phone call, text or email. Our advice? People’s Choice will never call you and ask for your personal or banking information. Don’t give out your personal or banking details, never provide remote access to your computer, hang up the phone immediately and delete the email or text.

For the latest known COVID-19 scams targeting our members, visit our alerts page at this link. Alternatively, learn how you can protect yourself further by visiting our security centre here.

Scamwatch information for known scams to People’s Choice

For more information on how to stay safe against COVID-19 related scams, visit the Australian Government Cyber Security COVID-19 page at this link.

If you think you’ve fallen victim to a scam, call us on 13 11 82 and report it to Scamwatch.


Australian Government Support

The latest official Coronavirus news, updates and advice from the Australian Government can be found at this link.

Stay up to date with the latest news on Coronavirus

25 March 2020

More Coronavirus support, updated rates for members

People’s Choice understands that many households are significantly affected by Coronavirus. We have introduced the following measures to support members as we work through these difficult times together.

Read more

17 March 2020

Coronavirus Update

Protecting the health and wellbeing of our staff and members while continuing to maintain banking services is our utmost priority during this unprecedented Coronavirus (COVID-19) pandemic.

Read more

Tips to plan your post COVID-19 trip

While we’re playing our part and staying at home during COVID-19, it doesn’t mean all is lost when it comes to our travel plans.

Read more

Wedding on hold? How to start wedding planning from home.

With the extra time now up our sleeves, it’s a good opportunity to do some quality wedding planning. 

Read more

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