Most popular questions...

• Will my account be billed for Verified by Visa purchases?

  Your Verified by Visa purchases will appear as normal purchases on your statement, under the name of the 'merchant' - that is, the company from which you made your purchase.

• How much does Verified by Visa cost?

  This additional security benefit is provided to you free of charge.

• What browser do I need to use for Verified by Visa?

  Verified by Visa requires Microsoft Internet Explorer version 5.5 and above or Netscape Navigator 7.1 and above.

• Will I need to apply for a new card to use Verified by Visa?

  No. We will register your card for Verified by Visa on your behalf, so you'll automatically be protected.

• Will I require a username and password for the Verified by Visa service?

  Protection the Verified by Visa way is simple because you don’t have to remember usernames and passwords – you will be automatically registered and protected. If your Visa card is new, People’s Choice Credit Union will register the card before we issue it to you. With existing Visa cards, People’s Chioce will take care of registering it as part of the Verified by Visa service.

More questions...

• Why would I be asked to confirm personal details and is this safe?

  Each time you make an online purchase, Verified by Visa assesses the risk level of the transaction – certain activity may seem out of the ordinary, maybe because it’s a high dollar value, or a retailer you’ve never bought with before. If People’s Choice Credit Union is concerned a transaction may be fraudulent, you will be prompted to confirm your identity, and you will be requested to enter some personal details unique to your account with us. This information is used only to verify your identity, and is not stored by Verified by Visa, nor is it passed to anyone including the online merchant.

• What is Visa Checkout?

  Visa Checkout is a streamlined, secure and flexible way to conveniently shop at your computer or on the go.

  • Streamlined – save time and effort. No need to re-enter your card number or shipping perferences again
  • Secure – pay with confidence. Visa Checkout combines secure technology and valuable features with reliable customer service
  • Flexible – Visa Checkout lets you use any major credit or debit card through a single service

  For more information about Visa Checkout and customer support enquiries please visit the Visa Checkout website.

• How do I register for Visa Checkout?

  People's Choice Credit Union members can register for Visa Checkout by logging in to Internet Banking, clicking on the 'Apply' tab, navigating to 'Visa Checkout' and following the instructions.

  For more information about Visa Checkout and customer support enquiries please visit the Visa Checkout website.

• What is the Visa card fee?

  Visa credit cards carry a $59 annual fee. This fee is waived if you have a home loan, One to One or financial planning relationship with us. 

  Visa debit cards have no annual fee.

• Can I use Verified by Visa from any computer?

  Yes, you can use Verified by Visa from any computer connected to the internet, with a compatible browser, as outlined above.

• Can I use Verified by Visa if I have a joint account?

  Yes. Both joint owners of the account should have their own card issued, and you should be using the card that is in your name when performing online purchases. When using your card to perform an online transaction through a participating VBV merchant you may be required to enter in personal information that is held by People's Choice Credit Union to complete the transaction.

• Can I request that all transactions I make online go through the Verified by Visa service? 

  No. Only Merchants and retailers that have signed up to the VBV service will have this security facility on online transactions. The list of retailers becoming VBV merchants is expanding everyday.

• What do I do if my card is lost or stolen?

  If your card is lost or stolen during business hours, call us on 13 11 82 or visit your nearest branch as soon as possible. We can cancel your current card and arrange for a new card to be mailed to you.

  Outside of business hours, call the Visa 24 hour hotline on 1800 648 027. You'll then need to contact us to arrange for a new card to be sent.

  If you're overseas when you lose your card, please contact us on +61 2 8299 9101. If you need to arrange for an emergency Visa card to be issued to you, visit the Visa website to find the contact details for each country.

  There may be a fee for ordering a replacement card. Refer to our Disclosure documents for more details.

• What is a credit limit?

  A credit limit is the maximum amount that People's Choice Credit Union has approved for you to borrow.

  Credit limits should be carefully monitored to ensure that you do not exceed your designated amount. To ensure that you do not exceed your limit, you may find it helpful to keep a pocket notebook with you to write down your purchases. You can also check balances regularly via Phone Banking or Internet Banking, noting sometimes there may be purchases still to be processed to your account.

  SMS Banking is also available to help you keep in touch with your finances. You can check your accounts whenever and wherever you want simply by using your mobile phone, another way to ensure you don't overspend. Refer to our terms and conditions for more information on SMS Banking.

• What happens if my credit limit or overdraft limit is too hard to manage? 

  Make sure your credit limit or overdraft limit is set at a level that you can afford to repay. If you feel your current limit is too hard to manage, you can request to have your limit decreased if it is not already at the minimum amount.

  Assess limit increases carefully, if you are offered a credit limit increase, make sure you can afford to pay off your new limit. You must consent to receiving an increase in limit offers in the first instance.

  Depending on the circumstances, a personal loan may sometimes be a better option.

• Are smart chip Visa cards secure?

  Yes, the smart chip provides a new level of protection against counterfeiting, card skimming and other fraudulent use as the microchip is virtually impossible to copy.

• When will I receive a Visa chip card?

  Members will receive a chip card on renewal of their existing Visa credit or debit card, or if they are replacing an existing Visa credit or debit card for any reason. New Visa debit or credit card holders will receive a chip card on order of their first card. Members who are planning on travelling overseas are encouraged to replace their existing card prior to renewal.

• What is a cash advance? 

  A cash advance is an option cardholders can use to withdraw cash against their approved credit limit. Receiving a cash advance can simply be a matter of using a credit card at the nearest ATM.

  Please note that there are no interest free days that apply on cash advances, interest charges are incurred from day one. Fees and charges apply to a cash advance. Refer to our Disclosure documents for more details.

• What is an overlimit fee?

  An arrears/overlimit fee is charged where you overdraw your account past an approved credit or overdraft limit or, if you have no approved limit, overdraw your account. This fee is charged if you remain overdrawn 20 days or more. To avoid this fee we recommend you monitor your transactions to ensure your account does not become overdrawn and settle any overdrawn balances as soon as possible. Debit interest also applies to overdrawn and overlimit balances. Overlimit fees do not apply to credit card accounts.

• What is the Verified by by Visa service?

  Verified by Visa is a service designed to ensure you are protected while shopping online with your Visa card.

• How does Verified by Visa work?

  As you make a purchase online, Verified by Visa assesses the risk of the transaction based on a number of factors. In some instances, you may be asked to confirm some personal details (name on card, member number and date of birth) so People’s Choice Credit Union can be sure the card isn't be used without your permission.

• Why have I been charged interest on my credit card?

  You may have been charged interest for the following reasons:

  • A cash advance has been made
  • An electronic transfer has been debited from the account
  • An overseas cash withdrawal was done
  • There was a late payment made to the account
  • The full end of the month balance was not paid.

  To reduce interest charges, try paying more than your minimum repayment each month. The more you pay off your balance, the lest interest you will be charged. If you pay off your whole balance by the due date, you won't be charged any interest at all.

  Interest is calculated on the daily balances but not charged until the last calendar day of the month.

• What are non interest free transactions on a credit card?

  Non interest free withdrawals include:

  • Cash withdrawals
  • Any transfer from the account
  • Corporate cheque withdrawals
• How do I pay off my credit card so that I am eligible for up to 62 interest free days?

  You have until 5.00pm (CST) on the last calendar day of the month to pay the balance from the previous month in full to receive the beneftis of up to 62 interest free days.

  This can be done during business hours, or on a Saturday, Sunday or a public holiday.