BSB 805 050

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BSB 805 050


Affected by bushfires?

We’re here to help.

The national bushfire emergency has affected thousands of Australians, including our members, staff, families and friends. We have been proactively contacting members in affected regions to offer our support and we are here for all members during this devastating time. 


Insurance claims

If you need to make an insurance claim, please visit or call 13 24 80 any time, day or night.

Our insurance partner CGU is prioritising claims, offering emergency payments and organising alternative accommodation where needed.

People’s Choice is also closely monitoring all claims and keeping in touch with members to ensure they are being supported.

CGU are also providing additional support for every policy holder affected by the bushfires:

    • Free confidential telephone counselling by qualified psychologists for you and your family: booking and further information are available by calling 1800 808 374 or emailing [email protected].
    • Extensions on policy payments: 45 days for those on monthly or fortnightly instalments, and 60 days for those on annual policies.
    • Free car hire of up to 14 days or until the claim is settled.
    • The agreed excess will be waived for claims of food spoilage.

These claims will not affect your No Claim bonus.



Bushfire Relief Package

People’s Choice has a range of relief measures for members who have been impacted by the bushfires. All affected members are encouraged to contact us on 13 11 82 or visit their local branch to discuss how we can help.

Depending on individual circumstances, hardship relief for members may include:

    • Relief from loan repayments and suspension of interest for the period of assistance
    • Waiver of late payment fees
    • Waiver of break costs for a fixed rate home loan if the home loan requires renegotiation
    • Waiver of personal loan establishment fees
    • Members wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee
    • Deferments to credit card payments
    • No fees for replacement cards
    • Waiver of administration or service fees on transaction accounts for a period of time
    • Waiver of term deposit break costs for early access to funds.



Donations and fundraising

We thank our members for generously donating more than $300,000 to bushfire relief and recovery initiatives.

If you would like to make a donation to support affected communities, there are a number of options available which are listed here.

People’s Choice has donated $1000,000 to the SA Bushfire Appeal, which is dedicated to supporting all those affected by the Kangaroo Island and Cudlee Creek fires. This has been supported by our partnership with the Adelaide Strikers as part of their Australia Day clash with the Hobart Hurricanes. Further details on the People's Choice and Adelaide Strikers bushfire support are available here.

People’s Choice has also matched donations by staff, with more than $33,000 raised for the Red Cross Disaster Relief and Recovery Appeal.

The effects of this tragedy will last for years. We urge members to continue to support all those affected through ongoing donations to the SA Bushfire Appeal or by directly supporting the communities and the goods and services they produce.

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