Find answers to some of the most common questions from our members
When you make a claim you may need to contribute an amount towards the cost of that claim. This is called an excess.
In the event of a loss you will want to replace any items damaged or stolen with brand new items, so you will need to have enough insurance to cover the replacement cost of all your contents. And think about more than just your 'big ticket' items like the fridge and tv - there are a lot of items of value inside your cupboards too! Remember to add on the cost of replacing clothes, crockery, books etc.
We will ask for reasonable confirmation of ownership. This will allow us to replace your item or items with the best possible match.
This type of confirmation can vary from item to item, or situation to situation. A combination of receipts, warranty books and photos are the preferred methods of confirming ownership.
The Scheme applies in exactly the same way to all credit unions, building societies and banks. From 1 February 2012, deposits will benefit from the $250,000 guarantee.
There are transitional arrangements in place for all term deposits made prior to 10 September, and new deposits between 10 September and 1 February 2012.
Your account number can be found on Internet Banking by clicking on the Accounts tab or on your paper statement or eStatement. If you are unable to locate your account number, visit your nearest branch or call 13 11 82 and a staff member can look it up for you.
For a more personalised experience please enter your location below...