Find answers to some of the most common questions from our members
This is a change we’ve made to align the processes of the two credit unions. There will be no difference in the amount of interest you are charged and you’re unlikely to notice any change.
No, there will be no difference in your loan repayment amounts.
No, there will be no impact on the term of your loan.
The best way to identify your loan accounts is to create a reference sheet which lists the loan numbers against the purpose of the loan. For example, if you have a number of investment properties, you could create a reference sheet that lists the loan number next to the address of the property.
The menu for Phone Banking has changed slightly, so make sure you listen carefully when calling to check your balance or access your accounts.
SMS Banking is limited to transaction listings and balances on request, and does not include scheduled balances or event-based messages.
When using Phone Banking, you are no longer able to request that a transaction listing be faxed to you on demand.
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