Protecting Yourself

Our thorough member verification process, Phone Banking and Internet Banking services use the latest security to keep your transactions safe. We take your security seriously. 

Protecting yourself

• Identity theft
• Member Access Password
• Internet Banking and Phone Banking
• Card and cheque safety

Steps you can take to help keep your money secure:

• Ensure your personal information is kept safe
• Change passwords regularly and don't use the same password for more than one purpose
• Never select passwords that represent your birth or name
• Never tell anyone your Personal Identification Number (PIN), Member Access Password (MAP) or any other password
• Check you transactions regularly and notify us if there are any transactions you don't recognise
• If you're expecting a new card, chequebook or statement and it doesn't arrive in a reasonable amount of time contact us immediately
• Refer to our Fraud Guide for more information

Fraud

We use industry-standard encryption on our Internet Banking system and staff are constantly monitoring our members’ accounts for suspicious transactions. Our Visa cards are also embedded with a smart chip, providing an extra level of security. Unlike the magnetic strip on the back of cards, the microchip is virtually impossible to copy.

Unfortunately, fraudsters are always developing new ways of accessing people’s money. Six of the most common types of fraud are:

• Counterfeit cards and skimming
• Phishing emails and vishing phone calls
• Viruses and spyware
• Scams
• Anti-Money Laundering
• Free trials

You can help safeguard yourself from becoming a victim of fraud by keeping your personal information secure.

If you think your personal information may have been compromised, or you have noticed unauthorised transactions on your account, contact us immediately on 13 11 82.