We're here to answer your travel questions
We're here to help 24/7. Call +61 2 8299 9101 to cancel your Visa card and remember that if you've lost your phone and use a digital wallet, we'll need to cancel the card in your digital wallet too.
Need money as soon as possible? Visa can organise emergency funds and cards within 24-48 hours.
You can also withdraw money with your rediCARD PLUS at any overseas ATM displaying the PLUS logo.
We monitor your card’s activity to keep your account safe. If you haven’t let us know where you are, or we notice strange activity on your account, we may block it temporarily to be sure you’re protected.
Call our fraud team on +61 2 8299 9534 to unblock your card.
Avoid your card being blocked by letting us know of your travel plans. Click here to learn how.
In some cases you may experience connection issues with overseas ATMs and EFTPOS and you may need to retry at a later time. Though call our fraud team on +61 2 8299 9534 if you’re unsure.
1. Regularly check your balances and ‘funds on hold’
2. Keep your cards and money separate
Make sure you keep your mix of access to your money separately to ensure you have a backup in case anything is lost or stolen.
3. Check your receipts carefully before signing
Make sure you know what you’re paying for, and keep your receipts until you’ve checked your statements. Register for eStatements today to get your latest statements sent to your nominated email automatically.
4. Don’t allow merchants to take an imprint of your card
Most merchants should use electronic means of processing your card information, instead of taking a manual imprint of your card. Otherwise, pay in cash to keep your card safe.
Simply enter ‘00’ at the start to make your PIN 6 digits. For example, 1234 would be 001234.
You’ll need to be registered for People’s Choice Secure Code to bank while you’re overseas. The best option is to download the People’s Choice Mobile Banking App and follow the prompts to register. If you’re leaving your smartphone behind you can request a $20 Personal Access Token to take with you.
Find out more.
You’ll prompted for a Secure Code when trying to perform a ‘high risk’ activity, such as paying someone for the first time, or paying a bill through BPAY.
Your Mobile Banking app will generate a push notification asking you to ‘accept’ or ‘deny’ the activity. You can access a 6 digit Secure Code in the App’s menu under ‘Secure Code’ without wifi or access to mobile data.
You can register your People’s Choice Mobile Banking App, if your mobile data is turned on for your Australian mobile that is linked to your People’s Choice membership.
Otherwise, you’ll need to call 618 8305 8305 (8am-8pm ACDT) to speak to our team to receive a one-time passcode.
How do I report suspicious transactions? Call our fraud team right away on +61 2 8299 9534, or complete the VISA dispute form here and send it through your Secure Mailbox in Internet Banking, drop into your local branch, or find alternative contact options at this link.
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